January 2024 by Google user
Ross and Lucy were very knowledgeable and helpful. They explained all the options available to me and I was very happy with the service
November 2023 by Duncan Wallace
Martin was very friendly.Greeted us on entry but gave us space to look before he approached.
October 2023 by jamie collier
This store is seemingly incompetent!They cannot seem to organise a fitting time even when I have volunteered to have it rescheduled to a time of their conviniance. They made me wait in all day for a fitting they had not booked and I hade suggested we could push back to accommodate there over loaded schedule, then rescheduled for a morning the fitter couldn?t make, promising it would happen. Eventually my self and the fitter made our own arrangements to cut the store out of the loop and stop the cockups!
July 2023 by William LaMassa
The staff were so helpful, very knowledgeable and friendly
June 2023 by Ewan Blane
The staff were absolutely fantastic. They showed me around, gave me as much advice about all of the different flooring options and didn't pressure me into making a decision at all. I felt like they were trying to find the right option for me, not just sell me things.
June 2023 by Pippa
Excellent service, Neil gave us very helpful advice on the best carpets available for the price and helped narrow down a very large number of options to a manageable number. Came back for more carpets because of his help and assistance.
June 2023 by Craig Clark
Had a great experience from Allyson, who couldn't have been more helpful, answering all questions and being helpful with arranging delivery dates which I needed flexibility with, would highly recommend
June 2023 by Nadine Craigie
Great customer service, friendly and helpful. Neil was managed to get us what we wanted
May 2023 by Broghan Harris
Neil was very helpful in helping us choose a carpet for our stairs. Very well informed and helpful
April 2023 by Lauraj Aksu
Very helpful, Neil at Dundee provided very good assistance, happy customer!
February 2023 by Bhanu Lakhani
Worst salesperson experience ever! Explained how my cat rips out the stairs carpet at the corners and wanted to replace that with LVT or laminate. Was outrightly told there?s no options except carpet (which obviously isn?t true) or, and I quote ?there?s one other option, GET A DOG!? I understand the man was trying to be funny but asking me to get rid of my cats is not something I?d expect to hear from a man who apparently wants to make a sale. He clearly didn?t. Needless to say, never going back.
February 2023 by Kirsty Munro
Excellent service from Daniel who came to our home to measure up for flooring. We initially thought we wanted one type of flooring, but after lots of good suggestions and advice from Daniel we changed our minds and have gone for something much more suited to our home, and more practical. Would thoroughly recommend seeking Daniel out, he was very friendly and knowledgable! He also secured us a good January deal, keeping everything well within our budget.
February 2023 by Scott Lynch
My experience at the shop was nothing but superb staff were helpful especially the young lady that works there they also provided a service that someone would come out and measure my floors also honestly can?t thank them enough would advise anyone to go there
December 2022 by Chris Lyon
Neil from the Dundee branch made things very simple and straight forward - service with a smile.
December 2022 by Dundee Insitute of head and neck D
I have purchased carpet for a bed room unfortunately I experienced really lot of bad experience. During the order everything is perfect. Once they have taken the order, according to the email they have to call up and arrange a date for delivery. I have waited for a week and I made a call. I have arranged a date for carpet fitting. I have been told you can leave upto 5 items in the room. When the carpet fitter came on that day, hesaid those items must be less than 2 feet. He left the job and I have arranged another date in 2 weeks time. I have e lifted the items to myself on the same day. I t would have been better if the carpet right told me earlier about the room clearance with clear instructions. I have also purchased a mattress and bed. During the delivery mattress was torn. Then I calledup they offered 10 percent discount only. I was requesting Tey to deliver another bed which they have refused.i am very disappointed even this time with carpet right dundee. I have refused to their discount.
