December 2023 by Lee Craig
Manager likes to scream and shout at young vulnerable people in front of stores full of customers. Nasty, Cold woman, not suitable to be a MANAGER in a place of work that is supposed to be a safe space for Ill, disabled and vulnerable people and treating them with kindness, sympathy and compassion, not forcing people into panic attacks and depressive episodes. Nice one guys, worst pharmacy technicians in the city ???
December 2023 by levi mccarroll
I don?t even know where to begin with this really because this pharmacy is an absolute joke.Every single month without fail this pharmacy will get my prescription wrong (it?s 3 medications) there has also been continuous communication between myself, the crisis team and my GP with this pharmacy over the fact that I am a suicide risk and due to this my medication amounts need monitored. however this pharmacy continuously gives me either my entire prescription, or outstandingly, more than I was ever even prescribed in the first place. It?s almost as if they?re tempting me into doing it every month. For ex my anxiety meds come from the manufacture in boxes of 58, I am prescribed 28 at a time, last time I collected from this pharmacy they gave me 34 tablets, I know 34 isn?t a big stretch from 28 but considering it?s more than the doctors prescribed in the first place, I am a risk to myself and I have asked MANY times not to be given my full prescription because of this (as have the crisis team and my dr) and this error was still made, Also don?t think it?s entirely legal to give out more medication than prescribed?.Not only are this pharmacy putting mentally unwell and vulnerable people at risk by giving them extra meds but it seems it?s one extreme or the other because as of yesterday they have now left my partner without their medication. Last month the pharmacy gave out one box of their medication TO ME and told me to tell them to pick up the next box the following month, yesterday when they went to do this they not only told him they did not have the medication, but they lied to him and told him he couldn?t collect it because he hadn?t collected it in OVER TWO MONTHS, I was on the phone to my partner the entire time he was in the pharmacy, I heard every word that was said between pharmacy staff and my partner and when the pharmacy staff point blank lied to them and he began showing clear signs of distress the pharmacy manager, Angie, then went on to draw the attention of ALL customers and staff in the store by shouting at my partner in retaliation to his distress that had been caused BY THIS PHARMACY NOT DOING THEIR JOBS.My partner left the pharmacy and I then called the pharmacy to get this sorted out as he called his GP to explain the situation, when I called the pharmacy the member of staff that answered the phone attempted to lie to me about what had happened when my partner was in store 2 minutes prior this was when I informed her I was on the phone the entire time and had heard every single word that had been said by him and the pharmacy staff and manager and then she gave up trying to tell me what had happened and put her manager, Angie, on the phone, I spent a total of 30 minutes on the phone with, Angie continuously spoke over me, dodged my questions and kept repeating that it was a ?manufacturer error? I explained countless times that I understood there was a manufacturer error and that they could not control that but I was calling because my partners GP required the pharmacy to contact the GP so they knew my partner wasn?t lying about not receiving his antidepressants for this month, Angie the manager herself point blank refused to make this contact with the GP over 20 times until eventually we had to call the GP back and have them chase up this nightmare.I also would like to note, everyone that works here bar the manager seems to be a child? I have no issue with staff having fun and entertaining conversations at work, but when there?s a line of customers being told it?ll be a 20 min wait for their medication but every member of staff is stood in plain sight not moving for 15 minutes and talking about tiktok and where they went out to drink last night and who they were pulling, it?s unacceptable yet it happens EVERY month, it?s not like it was a 1 off.You are responsible for this entire areas LIFE SAVING medication, train your staff and managers how to deal with vulnerable people properly or stop hiring them, every other boots in the city is glowing with professionalism, shame this one isn?t.
December 2023 by Riley Logan
Old woman manager should be medicated and not put in charge of other peoples life saving medication. Completely unprofessional and rude just because she?s old and thinks that gives her a high ground to belittle mentally unwell people who she?s lied to multiple times and then tried lying to other people that heard the whole conversation. She?s clearly mentally unfit and should not be working there. Putting the safety of the staff and customers in danger from her mental breakdowns so takes out on patients
October 2023 by Sheryl Inston
Brilliant n staff very helpful
September 2023 by Mike Andrews
Cool place
September 2022 by Chrissy Jackson
(STAFF MEMBER WITH SPECKS SKINNY BUILD AND LONG HAIR SPEAKS AT DESK)So i went to boots for my prescription that i handed in 2 weeks ago at the boots desk to the same girlI dealt with today and she told me at the time come back in 7 days so 2 weeks later go for prescription SURPRISE SURPRISE no prescription as per usual this happens every time i put prescription in i dont know what they doIn the shop if they work or just pretend Buts its certainly not what there supposed to be i told the girl at the desk i handed it in to here 2 weeks ago and was told to come back for it and she said it was you?re doctors fault so i left the shop went home made a phone call to the docs and surprisingly boots had already got in contact accusing me of going into the shop and saying that someone handed it into the doctors weeks ago and its not there?what is an absolute false accusation and false statement why would i say i handed into the doctors by someone else if i handed it in to the pharmacy myself that doesnt make any sense at all shocking customer service by the girl at the desk she was very rude and snide towards me as my medication is very important to me and she didnt seem like she cared at all
August 2022 by Google user
(STAFF MEMBER WITH SPECKS SKINNY BUILD AND LONG HAIR SPEAKS AT DESK)So i went to boots for my prescription that i handed in 2 weeks ago at the boots desk to the same girl\\nI dealt with today and she told me at the time come back in 7 days so 2 weeks later go for prescription SURPRISE SURPRISE no prescription as per usual this happens every time i put prescription in i dont know what they do\\nIn the shop if they work or just pretend Buts its certainly not what there supposed to be i told the girl at the desk i handed it in to here 2 weeks ago and was told to come back for it and she said it was you?re doctors fault so i left the shop went home made a phone call to the docs and surprisingly boots had already got in contact accusing me of going into the shop and saying that someone handed it into the doctors weeks ago and its not there?what is an absolute false accusation and false statement why would i say i handed into the doctors by someone else if i handed it in to the pharmacy myself that doesnt make any sense at all shocking customer service by the girl at the desk she was very rude and snide towards me as my medication is very important to me and she didnt seem like she cared at all
December 2021 by Nicola Mccafferty
Helpful & pleasant
August 2021 by JIMMY gill
Have not been there.
July 2021 by bobo Spink
Rct: it seems like every time I go I into the shop,although there are a lot of assistants lurking about doing nothing and when you finally get one of the assistants attention it seems to take forever and you end up more frustrated, the management of the shop gives off the impression of incompetence.
July 2021 by Darren Semple
Just been told they have nothing for a runny nose..... I seen a few products myself in the store but what do i know...........
July 2021 by Linda Inglis
Staff are great and they know me now.
July 2021 by Claire H
Waited a little while but got what needed
July 2021 by Val McNaughton
Good service
January 2021 by Becca
Clean, tidy, well sign-posted store. Eye catching displays with regularly changing special offers
