January 2024 by Jackie Glasgow
First class service. Team are very knowledgeable and kept us informed throughout the process. Super tidy and no clearing up required. A really positive experience. I would definitely recommend them for you stove purchase and installation.
December 2023 by JAMES MURPHY
From the 1st contact phone call to the thank you for paying I have been impressed by how professional and nice every member of the team has been. The level of expertise they have shown from a video review/initial survey of the job to the fitters checking all the chimney, offering lots of advice and insisting on putting up the carbon monoxide alarm has been great.Oh and the stove looks great and works perfectly ?. Very happy to give 5 stars and recommend to anyone.Thanks.
November 2023 by peter harkess
Excellent company , both in friendliness , and efficiency, the process was patiently explained to us (novices) and the operating of log burner was fully demonstrated , a truly excellent experience .We would have no hesitation in recommending this company in the future to anyone considering installing a log burner . Kind regards Peter & Norma Harkess
June 2023 by Shona Dunbar
Great service felt fully confident in the installation. Staff member very knowledgeable.No mess lovely job.Great company.
June 2023 by Ron McDermid
This is an excellent business, with a real focus on customer service and quality of delivery.Ross Poole and his team - in particular Billie in the showroom and Matthew on installation - fully grasp the concept of what makes a satisfying customer experience.The entire process - from choosing the stove through to install - was seamless, in spite of some of the unexpected issues that were thrown up during the decommissioning / removal of the previous gas fired unit, with the focus always on finding solutions.The workmanship throughout was excellent, with Matthew leading on this, and each visit characterised by an attention to detail and a neat and tidy approach.Cannot praise highly enough - would wholeheartedly recommend.
May 2023 by RobRoy2012
The whole process went perfectly from start to finish. A great team effort and a great product. Pleased with the cost, the advice we were given and the work undertaken.
May 2023 by Carolyn Hamilton
Working with this company has been a delight from start to finish. From the sale to fitting the stove, the team have been absolutely tremendous in every way.. Can?t recommend this company highly enough and we will use them again
April 2023 by Simon Pridden
Can?t recommend Murray & McGregor Stoves highly enough. From initial visit to their store to final install, it was very clear their focus was on providing the best advice and exceptional service. They worked with us and spent time to understand what we were looking for. The install was complicated by factors out of their control, but again they supported us in providing a solution that surpassed our expectations.Very professional, friendly service. Thank you.
March 2023 by Gavin
Excellent Service to install our log burner. The guys turned up on time and set to work straight away. They kept me informed as to how they were progressing throughout the installation. They tidied up behind themselves and took all arisings away, including our old gas fire. They were even finished earlier than expected. The new log burner heats up a lot quicker than the one in our old house.
January 2023 by Sam Hull
Great service from entering showroom until stove was installed and lit! Absolutely love it ?? thanks Sam and Gary
December 2022 by Terry mccabe
Excellent service from Murray and McGregor. Tradesmen very clean and tidy, minimum of dust and disruption. Left a very tidy and clean workplace and quality of work was excelent
November 2022 by Simon Smith
The level of customer service at Murray McGregor has been outstanding. Everyone that we have had contact with in the company has gone out of their way to be helpful and to make sure that we are happy. Your team has definitely gone that extra mile and then a wee bit more for good measure. We have been particularly impressed because your business is operating in a seller?s market at the moment and you are very busy. We had contacted several other suppliers before going with Murray McGregor. While most of these refer to the importance of customer service on their websites, dealing with them soon showed a ?take it or leave it? approach. We would definitely recommend your services.
November 2022 by Murray Mackenzie
Terrific service. From the support in choosing the right stove for our space through to the installation and advice given the service was flawless. The installers put down rugs to protect my flooring, changed the connection to the stove and a pot to the chimney to improve the install. The stove itself has been exceptional too.
November 2022 by Helen Buchanan
Brilliant service, the installers were excellent and very knowledgeable. Who new there were different ways to light a fire. We are going Scandinavian. Would highly recommend. Thx again. Helen
October 2022 by Fiona Macfarlan
This is our second log burner instal. Fabulous communication. Reliable and trustworthy staff and such clean workers. All materials removed off site. So happy to recommend! Thank you Murray and McGregor x
