January 2024 by Emma Booth
Previous reviews mentioned that people weren't impressed but we would have to disagree. Family of 4 staying at Premier Inn next door, popped in for food the first night- service was good and friendly, food was good for the price, blue light discount was 25% off the food and not the whole bill. Second night popped in for a drink, little bit busy with it being NYE but still got served by 2 friendly people. Friendly towards our two children aswell.I just think from previous reviews they are under staffed when it is busy and are trying their best with the staff they have got.
December 2023 by Sue Fricker
Disappointing breakfast. Advertised as unlimited but you have to order what you want but I assume you could order again if you wanted more. Good idea I thought, food being cooked to order means less food waste. While we were waiting for our cooked breakfast I visited the continental where there was one muffin left and no pastries so I just made the toast. When our food arrived the mushroom and tomato were missing and the food we did receive was just about warm. It certainly had the feel of food that had been sat there and not cooked fresh. It turned out they'd run out of mushrooms and tomatoes but we wasn't informed of that and I can only assume the same happened with the continental. The food wasn't awful in fact the bacon was lovely so we ate up and left.
December 2023 by Chloe Mallett
Husband booked online, arrived to be told that they didn't have a booking and no spare tables but they then sat us at a table and there were plenty of spare tables the whole evening. Took 20 mins to get each round of drinks. Still waiting on the mayo I asked for when the meal came out and asked for again halfway through the meal. Drinks were warm. Service was slow. Could understand if they were busy. Had to go to the bar to pay the bill after 15 minutes of waiting for it, they said they'd take 25% off the bill, worked it out after and they took about £7 off not 25%. Not worth it in my opinion.
December 2023 by Gemma Mills
The food was absolutely amazing! Me and my boyfriend had a 2 course meal. The device was fast, the food hot and absolutely delicious. The main was big, definitely worth the money. Had to ask for a wee container to go. Definitely recommend. Wanted pudding as it looked good too, but I had no room left ?
December 2023 by adi mumby
First time at this place and what can I say? It was empty they had to check if we could be have a table and then when we ordered drink it took 30 mins to come out and was wrong, I asked if they had Budwiser which they said yes we do and got a cider which we didnt ask for and was then told they dont do Budwiser and I ask for a whisky sour which they had to come over to me and ask me how to make one which is the easiest drink to makeThe food took 30 mins to come out and was just warm but we was all hungry and tried and then when we paid and had one last drink before we left , the lad who made them only did 3 when we ordered 4 and he tried to say no we didn't and said we was rude and complicated about the staff who served us which we didnt, he was being a ahole to us when there was no reason toI will never be going there again
December 2023 by PaTRiCK REiHL
25/11/23 - Senior member of staff had a shocking attitude taking our orders, rude, sarcastic, dismissive. Items on the festive menu were inedible. Staff no training on table or customer service. Plates never cleared, left without dessert because it took too long.
December 2023 by A is for Always
Lovely meal, made even better by Sophie?s service! She was smiley, bubbily, knew what the craic was with the menu and selection of drinks. So helpful!
December 2023 by juliet mumby
The food was nice but having a member of staff talk to paying customers like rubbish is a joke all because of a miscommunication which had they of come and spoke to us like adults about would have have been resolved definitely do not recommend and WILL NOT be
November 2023 by Stefany Chuter
Warm and welcoming place till you speak to the staff. I have never felt so rushed in a pub/restaurant in my life like today. Got to the table and before we had even sat down we were asked for our drinks order. We quickly decided and then ended up waiting between 10-15mins for them to come. We then gave our simple food order of two DIFFERENT burgers. Food arrived very quick and we had one wrong burger. Taken away and replaced in about 5 minutes (seems very quick for food to come out without it being pre-prepared, nethertheless the food was really yummy) Once the plates were being taken away, again straight away asked if we wanted a dessert. I understand the staff have a job to do but do not please rush your customers as its such a lovely warm and comfy place to relax and we definitely didn't feel that. All I got was a quick apology for the staff members mistake of the wrong meal which meant my husband nearly finished his meal when I got mine. We were served by Chloe and Katrina and the I'm guessing manager in a white top on the day who removed the wrong meal and bought one back. Very disappointing for customers who are here on holiday to enjoy a nice meal.This needs to change to make that place perfect!Kid-friendliness: All easy for a buggy
November 2023 by Claire Fyfe
Exactly what you expect. A family friendly restaurant with pub type food. Staff were very attentive and food was good, not Michelin star but tasty. Good parking. Fantastic
November 2023 by Simon Grant
If you want good service, book a table and order from Deliveroo. The moped will arrive and you?ll have eaten and gone before the restaurant notice. (Don?t do that..it?s rude)But easily the worst service I?ve ever experienced and I?ve had the misfortune to visit some rubbish places in my day. Two and a half hours for two courses. 4 of the 14 dishes had to be sent back as they were cold or wrong. Yes there were 8 of us but we had booked in advance.Still, the company was good and we did laugh! And we were offered a discount to be fair.
October 2023 by Steven Brennan
Dropped in for a drink at about 8pm.Positives: Stella was fine.Bar lady was politeNegatives: Place was quiet yet I had to walk around trying to find a table that was not soiled with dinner plates or glasses. Staff were standing around, no one cleaned up for the hour I was there. Other customers were also walking around looking for clean tables. Disgusting.I had to walk to the other side of the bar to pay for some reason, which was the same inconvenience for subsequent customers.I was going to eat here as I was staying at the inn next door but was put off by the recent poor reviews. I can now see why. I'm glad I ate somewhere else.Not the way to run a business. Huge scope for improvement.
October 2023 by Caitlin Mc
Myself and son love coming here.. Staff are always lovely and welcoming - Angela in particular! Food is always great with plenty to choose from and very reasonably priced with great membership discounts.
October 2023 by Zen Robertshaw
A group us stayed at Premier Inn Dumfries for a big Party and most of us booked breakfast and dinner at the restaurant, Unfortunately the food was inedible, uncooked chicken breast, cold and uncooked ribs, cold fries to boot. Chicken and mushroom pie looked like its just been defrosted and not even warmed up, cold mashed potatoes too. Some of our group did not receive their food all even after waiting for over 2 hours. We were refunded the food cost but that is not the point, we resorted to ordering take out delivery from McDOnalds and Dominoes as we were left hungry?Breakfast is no better either , so sad...Staff were friendly and apologetic but they should employ QUALIFED Kitchen staff?
October 2023 by Alisha Hannah
Here visiting on holiday, came here for dinner and the food was amazing, served a family of 7, was served by Anna who made everything so much better, such a bubbly, friendly and very inviting woman. Will definitely be back the next time we visit.Dietary restrictions: Ask about allergies on arrival
