July 2022 by Terry Sibbring
Very helpful
January 2022 by Glenn Watson
I've always had great service at this particular branch from the managers and desk clerks alike. It's usually quiet which means you are processed pretty quickly.
July 2021 by Lee McCulloch
Only gave 1 star because you couldn't select none. My 92 year old invalid mother tried to open an account with HSBC as they are one of only 3 UK banks that will cash foreign currency cheques. They demanded Passport or Driving Licence as 1 of the forms of id. Pretty standard, but as she is housebound and never driven, she has neither. This started a month of limbo, finally being referred to the Dumfries branch where she lives. It seems that the robotic procedural approach that this bank takes means that there is not a single human being employed by them who can make a decision in a slightly unusual case like my Mother's. Suffice to say, if you are a 92 year old invalid in desperate need of a bank account for whatever reason, probably dont go near HSBC.
July 2021 by P Morrell
I have only ever received excellent service, guidance and help from all the bank staff in Dumfries HSBC. They are friendly, courteous and always ready to help.
September 2020 by stella teddy
If I could give zero stars that wouldn't be low enough for these rude, officious, lazy incompetents. Maybe it's coming from the manager?
April 2019 by Omega Xi
Have had to visit this branch to make complicated and obscure requests and the staff were really friendly and accommodating even though I really don't look like a businessy type. The branch is a really nice environment too, almost wish I had more reason to visit.
June 2017 by Gerald Jones
A superb bank and excellent friendly service