July 2025 by . cosydow
Having offered to donate goods, my son was delivering on his way to return the hired van, got there with 10 mins to spare and they refused to take the stuff leaving him with a hired van full of donations with nowhere to put them. They knew he was going to be there close to closing, if we had known they weren't going to take them, he wouldn't have gone out of his way to get to them!! Very much less than impressed.
May 2025 by james rippingale
I had a small freezer collected the staff were super professional from start to finish.Was kept informed all through the process Very impressed thankyou.
April 2025 by June Landers
I donated a sofa always to happy donate as they have great service ..
February 2025 by Tommy Gracie
Useless, don't bother with their collection service, they look for any excuse not to collect anything.
Your better donating to Cancer Research, as they actually collect the items as arranged.
July 2024 by María Craviotto
Very helpful staff, I got several items and I got them delivered the next morning after I purchased them and in less than 10 minutes the deliver service was done. I will definitely go back if I need more stuff.
February 2024 by Robert Eastwood
Unfortunately one member of staff let you down.You had a old side board clock for 20 pounds but key missing.I do donate items but today I liked the clock and asked if they would take 15 but tall thin man said no in a blunt way. So I asked if they could knock of a couple of pounds as key missing ,Just said no and walked past me as if I wasn't there. Very rude person who needs customer training. I left feeling like a unvalued customer, but it's ok to happily take items I donate. Not anymore.
July 2023 by robert sproat
Very friendly staff and excellent value for money
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Email:
[email protected]February 2023 by Lynsey Campbell
Always presented well
October 2022 by Stephanie Marr
Such a shame that it's so expensive! I couldn't believe my eyes at some of the prices!!
April 2022 by Mandy Johnson
Excellent service from first contact . Everything went as arranged . Lovely , helpful staff from phone calls to collection drivers Would recommend to anyone wanting to donate furniture . Thankyou l so much
December 2021 by Sheila Smith
Good. But prices can be expensive. To buy a mattress and base separate.
October 2020 by Christine Jardine
I'm commenting on their furniture pick-up, which I would highly recommend. Stuck in during lockdown, we decided 2 large wardrobes needed a new home. I booked a pickup online, then was called by the local organiser who explained everything we needed to do to be safe. Today, 2 young men arrived early and have both heavy wardrobes were in the van by 9am. We were really pleased it all went so smoothly.
October 2020 by Christine Jardine
I'm commenting on their furniture pick-up, which I would highly recommend. Stuck in during lockdown, we decided 2 large wardrobes needed a new home. I booked a pickup online, then was called by the local organiser who explained everything we needed to do to be safe. Today, 2 young men arrived early and have both heavy wardrobes were in the van by 9am. We were really pleased it all went so smoothly.
October 2018 by DeniseJ-38
Today I have spoken to the most unhelpful person I have encountered for a long time.In the Dumfries Lorburn store I rang to ask if I could reserve a table and four chairs and pay today. There are no payment facilities to do so which I accepted. When asking to reserve them until next Saturday he said they couldn?t as they needed the storage. Now given the items are not particularly large and there has been dining furniture in the same shop for weeks!! Also there is a large holding area at the rear of the shop I really object to this argument. When asking to speak to the Manager he said she will say the same thing.I have always supported BHF and particularly at this store but this negativeattitude has really made me think again. Being so intransigent when all charities are under pressure is something that BHF can ill afford.
