January 2024 by Karen McLeod
Very friendly and helpful staff nice clean premises also
October 2023 by S M
Never seem to stick to the advertised opening hours.Advertised as open on company website but doors are locked with a hastily typed note taped to the door apologising for it being shut.This happens a lot, sometimes it's an hour at a time, sometimes the entire day.Closing my accounts.
October 2023 by Mal Durney
Small local branch. Polite and helpful staff.
April 2023 by brenda grant
Busy when I arrived waiting time around 15-20 minutes staff did apologize for delay
October 2022 by pauline connachan
Visited this branch Thursday 8th September! Was served by Maxine. My reason for visiting this branch was to re - new my ISA! Was unsure about re investing. Maxine's knowledge of ISA,S was second to none. She guided me through the process with such ease and professionalism I had complete confidence in her advice. She is a credit to Nationwide.Pauline connachan
July 2022 by Iwona Jakimow
Service is Dalkeith branchembarrassing. And its not first time for me there .The lady named Donna or Diana is very rude. Today at about 9.15 am I was asked to print the statment for the whole year. The lady commented that so much work I brings to her. She printed this with angrer ,and when I noticed that is wrong she in a very rude way started talking to me. When she printed for the second time, also wrong , I left this branch. This lady is acting like she's working there as a punishment. Her behavior was degrading to me. Avoid this place !
October 2021 by Sherman Yule
Very poor service I have been with nationwide for 15 years and always deposit my money through the bank teller although now I am being told to put it through the cashing machine no wonder banks are closing I will be changing to a friendlier branch in future disappointed
August 2021 by Janette Mason
Thank you Ashley for for all your assistance when I had to stop my card . Received a new one very Quickly . I have always had excellent service from Nationwide for over 50 Years.
August 2021 by Curtis DeLor
On behalf of my mother:Used this branch today, waited in a long queue as it's only one person at a time allowed in. Pulled on my mask, used sanitiser. Put my book under the PPE screen and asked to close my account. There was traffic noise, music in the background and the teller wearing a mask. I didn't hear what she asked and moved forward slightly, she shouted for me to get on the red line and move my mask up more. She was very rude. Her colleague had hers hooked around one ear only and nothing was said. Won't be visiting that branch again, gladly.Awful experience.
September 2020 by Joni McKenzie
Rude! Terrible Customer Service from Donna. Will not recommend banking with Nationwide due to this.
March 2019 by Gordon Blyth
May I take this opportunity to thank all staff at Nationwide Dalkeith for their friendly and efficient service.
January 2019 by ania munoz
Amazing staff so helpful with transferring money abroad. Step by step help thank you so much and merry Christmas ?
January 2019 by jj 1971
Amazing staff so helpful with transferring money abroad. Step by step help thank you so much and merry Christmas
October 2018 by Neil Gilbert
Good service from a mutual building society. I wouldnâ??t bank anywhere else.
August 2018 by Jamie Hammond
Does not open on time
