July 2023 by Zuzana Hodo?ová
Services very poor, I can say without shame: this is the worst pharmacy in all Edinburgh!I have very bad experiences, staffs are helpless, lazy and slow.
July 2023 by James Patterson
Seldom answer the phone. I was told heart medication would be delivered and never arrived.Used to be the best pharmacy in the area but not now.
July 2023 by Evelyn Fleck
9-10 minutes to serve each customer isn?t a great service. I know attracting pharmacists/staff is an issue but with a bit of very basic organisation I?m sure staff/customers would have a better experience. 3 days ago I stood for 30 mins in a queue to be told prescription would be ready in 15 mins. I had a few days supply so decided to return another time. That was this morning where I waited for 60mins to get served and the prescription (that was going to be ready in 15mins) still wasn?t ready. I waited some more and finally got it after another 15mins. A second one for family member was lost!! after receiving a text message saying it was ready I made sure I was first in the queue after lunchtime, another 30 minute wait for that valuable position. There are so many bad reviews, maybe the managers don?t care as prescriptions are easy money from the NHS. I have the luxury of going somewhere else in the future. Maybe everyone who can should.
July 2023 by Michael Greig
Terrible service . Every time I go to pick up Repeat for an elderly family member ( housebound ) sent from Doctors which I do leave 2 weeks from handing in to actually attending Shop. Told not made up , back 2 days later , not checked , call back next day still not checked. , this week I have been down on 4 separate occasions Queues out the Door , 30 minutes later oh sorry still not ready. Unbelievable . Very unorganised , understaffed and obviously not a priority
July 2023 by Tracey Dickson
Disgusting customer service . Waiting two weeks after prescription sent to them by doctor . Then trying to pick it up for the last 5 days and queue that bad waited 45 minutes today and still 6 people in front of me . Walked out yet again without medication.
July 2023 by Harry Singh
This place is joke. Waiting time is always above 40 minutes and always same excuse short staff but when you count them 6. How come this is a short staff ?
July 2023 by Philip Gibson
Terrible service, waiting in a queue for 20 minutes in the morning but had to return to work. Then another 20 -25 minutes in the evening to try and get it again to be told that they are short staffed to deal with my prescription and I can try somewhere else. Totally shocking that they are operating this way this pharmacy needs new management from what I can tell.
July 2023 by debbie law
Shocking I could not sleep due to the heat and went to pharmacy to ask for nytol ,the woman refused to sell me it.I am not a junkie I work with NHS Lothian, I am disgusted the way I was treated by them.I am on no other medication so I was entitled to this and also I am 49 and a nurse.Awful place and I will be taking this further alright.
April 2023 by Xoitic Eyes
The phone is either busy or they don?t answer the phone when it rings. It?s ridiculous?! They take over 10 days to fill your prescriptions and inevitably they don?t have all of them when they do fill it. I am on a number of medications for my health and I can not afford to run out because of their incompetence. Avoid this pharmacy!
April 2023 by Rab T
Never answer the phone. They just let it ring. You?ll try two minutes later and it?s engaged then try again and it rings out. Poor customer service.
April 2023 by Craig Galbraith
Worst chemist in Midlothian. The place is an absolute joke. You hand in a prescription and a week later they still haven't made it up or there's items missing that they haven't ordered. I tried to collect my insulin and luckily I spotted it had not been refrigerated. The staff working at the time admitted that it had not been refrigerated at all for over a week. They don't answer their phones either. The place is an absolute nightmare.
April 2023 by Iain Paxton
Have called the pharmacy 48 times today and it has just rung out. Why have a phone number if no one answers it??? Terrible customer service
January 2023 by gavin clark
WAT A SHANBLES IN THERE IT IZ.
October 2022 by zofia hom
I think most people not understand how pharmacy works. I was disappointed when one of ladies who served me 2 months ago took prescription said it will be 1h I said OK then she said come after 2pm ( which was extra 3h ) I said OK and then she said no it will be ready tomorrow afternoon- I believe she just didn't want to serve me. I have been there last Saturday 17.09.22 and place was crazy busy and it was 4pm. Customers were complaining what a useless place its do busy - WELL ITS BUSY COS ITS ONLY PLACE WHICH TAKES PRESCRIPTIONS WALK INS AND ACTUALLY DO THEM. Staff didn't stand and chat - they were to focus on work!!!! I'm not even gonna mention that it was only pharmacy open on Monday 19.09.22SO PLEASE PEOPLE INSTEAD OF ABUSE STAFF working in pharmacy for delays give them some support cos they got probably 200 customers extra who were refused to be served in other pharmacy.
August 2022 by Stephen Cochrane
Really busy shop and I've often been in with difficult customers, but the staff always deal with the professionally. I've always found the staff really helpful.
