October 2023 by Stephen
Awful pharmacy. Terribly slow every time you visit to pick up a prescription. You actually dread visiting when the day comes. Just spent 35 minutes in the queue to be told the it won?t be ready for another two days - fair enough, not their fault. Asked for an emergency dose for three days. Got told to wait to the side until it?s ready. Waited another half hour before deciding to ask if they?d forgotten - needless to say they had. Absolutely no apology and they continued serving. I ended up leaving as I couldn?t bare to wait any longer. Perhaps instead of singing along to the radio in the background they should focus on the customers and get things right. No wonder people get angry. The funny thing is, there?s a sign saying ?respect the staff?. It should work both ways?.
August 2023 by jan fay
Thank you Wendy for being absolutely wonderful to me yesterday. I didn't ask for help to shop but you were an absolute 5* employee representing Boots. You and Boots should be proud. My very own lovely personal shopper ?
August 2023 by Nicola Gordon
Staff in this store are very rude judgemental and there's a certain blonde member of staff having affair with a customer totally unprofessional
June 2023 by Owin Thomas
VERY SLOW @ 9am Saturday. Now 20mins later and same person being serve at pharmacy!EDIT: Friday June 9th, 2023 09:00 - well it doesn?t improve. Literally 5 people behind the pharmacy desk, one serving a customer - over 20 minutes, one doing pharmacy things and three others having a little chat.At least 10 people waiting to be seen. I decided my time could be spent elsewhere.
May 2023 by sarahconormillie family
Terrible phone to complain they put on hold starded siging in background and sarcastic2nd complaint repeat prescription went in 4 times said not ready 15th got on 24th prescription bag waa ready on 18th apart for 1 and thrn left without vital med as Christmas eve and they new this from 18thRudness terrible and one member if staff should look at her mirals else where
January 2023 by Ruairi Baxter
Terrible service in boots dalkeith. Pharmacy busy through no fault of their own they get like that. Buying service desk no one at it. One staff member in the corner of the shop not very attentive. Stood waiting for 10 minutes as the staff member fingers make up samples in the corner rather than serving customers. Also heating is obviously not issue, place was roasting. Ended up dumping the stuff I wanted to buy and leaving. Don't bother.
June 2022 by Leigh Walker
Always been really helpful towards and the locums that's coming from Glasgow is amazing and jen the manager is so helpful
June 2022 by Fiona Somerville
Maybe if the chemists stopped chatting and getting on with their work, they might get the prescriptions out on time.
April 2022 by Craig Smith
Failed to locate my online prescription and not for the first time
February 2022 by E M
Today I went to Boots to buy one item.There were many signs asking customers to queue up in the pharmacy line and to be patient.That was fair enough and reasonable.However, having been third in the queue and having waited for 15 minutes, I asked that one of the three staff go to the till as there were three on duty.One was clearly the pharmacist and she was having a problem finding a woman?s prescription. Another member of staff just stood and watched her.As a result of asking, and stating that I thought a 15 minute wait was patient enough, a belligerent middle aged woman assistant appeared and was extremely rude, hostile and angry.The queue behind me had about 8-10 other people waiting to pay for goods.I?m assuming that the pharmacist was the one who rushed to a till and started to take our money. Well done to her but really, there were three members of staff and not one of them had the common sense to serve the customers until I asked politely if someone could serve.Most disappointing service and totally unnecessary to be so rude and challenging.
February 2022 by Callum Kennedy
The pharmacy one of the staff was moaning and shouting at customers and me who works for the Scottish ambulance service as a senior manager no need for it because thier is only 3 staff on today to cover the shop and pharmacy but no away to treat people like that and I give her advice to speak to the Manger but recorded to her she spoken to her Manger already. And the staff member who it is was Carol today in the shop.
January 2022 by B F
Staff are great but store is often busy. Product availability is good and the shopfloor is large enough to not feel cramped.
August 2021 by zofia hom
Fast service it didn't took them even 10 minutes to prepare my prescription. Staff was polite
August 2021 by bob ?Florida bob? peter
In the days of covid I find boots essential. I had worrying itch. Doctors are busy and hard to see .I explained the symptoms to a helpful girl assistant who suggested a certain cream .I told her I was a Transplant patient. She checked with pharmacist correct cream .7 days later no itch clearing up .lovely jubbly
August 2021 by Lynne Carruthers
Staff very helpful although obviously run off their feet. Staff did not rush through my enquiry.
