December 2023 by John Walker
Friendly service ?
August 2023 by Andrew Jennings
I visited this branch yesterday 4/8/23and was met by a snotty assistant called Karen.Because I wouldn?t use the paying in machine she found it acceptable to be rude to me .I think she would benefit from some extra training in customer servicesas she looks down on customers thinking she?s better than she is because she?s employed by a bank .Instead of having staff standing around practically doing nothing would they not be better serving behind the counterThis is totally unacceptable treating customers in this way
August 2022 by zofia hom
I am long customer and I had lovely service when I was business client but when covid killed my income and had some financial struggle customer service in Dalkeith branch done 10 times more effort to help me to get my money back - that day I spent there 4 hours while girls were working hard to sort my issue. I will never change bank and definitely recommend this place to rich and normal clients.
July 2022 by Catriona Arred
Friendly and efficient
May 2022 by Callum Kennedy
The phone service is terrible and shocking plus having to wait for a very long time plus just keeps ringing and voice operator saying same thing. I just want someone to answer ASAP straight away.
September 2021 by murphys world
Myself and my partner recently went in to open accounts. Within 30 minutes all sorted. Very friendly staff genuinly want to help. Been in a couple of times now and cannot fault the service. Think the woman is karen who is bang on with her help then we have william who helped us with opening the accounts great nice and pleasant young man and the manager gary who has went way and beyond to help us with regards the online banking. Keep up the good work. A normal bank who dont want to shaft you with charges.
September 2021 by George Smith
First class service. Helpful and knowledgeable staff. Very little waiting time unlike RBOS DalkeithWent in today to transfer money 3.10.20. once again brilliant service. Well done
September 2020 by Robert Henderson
I went in to make an appointment to open a new bank account. They took me straight away without an appointment and i had a new account within 30 mins. Excellent service.
December 2019 by Margaret Mitchell
Great! for the machine accsess!
July 2019 by Billy
I've been with the bank for some years now and every time i go in the staff are very helpful and one in particular Louise she is a ð??? and a credit to the company one of the most helpful people i have had the pleasure to meet from the start. i did not have a clue about online banking but that woman went out her way to help me and after spending an hour with Louise i had it sorted out so a big thank you to you. not to forget about the other members of staff they also are very helpful too thanks to all
June 2019 by ahmet Akgul
The traine couldn't explain transfering money proplem , lost £14 , Maneger did not help .
April 2019 by patersons Pro cleaning
Amber, rude customer services
January 2019 by Martin Jones
Surprisingly friendly staff. Shame they didn't have 50s but still five star.
March 2018 by Keith Stewardson
Very friendly, helpful staff