December 2023 by ricky mchugh
The receptionist asks too many personalquestions and can give you a diagnosis regarding your illness over the phone..when they haven't even seen you or have been to medical school. When you eventually get an appointment after around a month's wait there is hardly anyone in the waiting area, so why do you have to wait a month to see a Doctor when you are really ill and you could possibly feel better due to the length of time you have to wait. Sorry for the rant but I'm only saying what others are thinking..ohh and the attitude of 2 of the GPs especially are very rude..they need a course on people skills..apart from all that it's a lovely, friendly, community practice ?
November 2023 by Ann Forbes
Very helpful
November 2022 by David Wallace
Hate to even give 1 star but can't rate any lower. Never seen as many utterly and useless doctors in all my life under the one roof. Waited 3 weeks on an docs appointment only to be shouted at from a Doctor Polina (male doctor) I had 2 issues to see a doctor about but got shouted at saying they could only deal with one issue at a time. Imagine a doctor shouting instead of being professional and explaining they can only deal with one thing per appointment. So basically I had to put on another appointment when all they had to do was check my medical records and it would have saved another 3 week wait, It would have took 2 minutes. It's no wonder you need to wait no less than 3 weeks for an appointment. Nurses ain't much better either. They don't even do basic things like checking blood pressure ect unless you ask specifically they just won't do anything of their own backs. Better signing up with new Cumnock or Auckinleck boards atleast they are professional like every nurse or doctor should be.
November 2022 by gary Thorn
Tried to get an appointment two days and 6 calls later a nurse phoned back and informed me to take painkillers, also still waiting 5 weeks later for a nurse to phone back with an appointment for a routine warfarin appointment.This practice is abysmally run
November 2022 by Debbie jamieson
Absolute disgrace, denied me an appointment for a mental health related matter, told go to hospital or the police, should be utterly ashamed of themselves, formal complaint will be put in also, they say speak out and then deny you help, no wonder people take their own life's if this is what they are dealing with
November 2021 by Geo H
Tried to call to cancel an appointment but nine calls later ranging between 20 to 25 minutes , all I got was line busy.Tried the on line number and was put through to repeat prescription.
November 2021 by Stiofán Ó Firghil
Terrible place.. They keep taking down any comments not putting them in a good light.. Nothing more to say..
