October 2023 by Jake Gordon
Neeve sorted me out and got my glasses in a day of choosing them - customer journey was fab from start to finish
July 2023 by Lynsey Brown
My two sons who both wear high prescription lenses have been customers of McLachlan opticians for a number of years. The support, care, time and attention that Heather and staff gives my family is outstanding. Every single time one of my sons walks in the store Heather gives them 100% of her time to ensure they leave with the perfect frames and lenses and more importantly they always leave with confidence, absolutely loving their new glasses. The after care is also second to none. How lucky we are to have such a great service in our community. Thank you!
July 2023 by Diane Mccabe
I have used McLachlan opticians for many years. Absolutely first class service from Heather and staff while getting my contact lenses trial...so patient and helpful. Thank you so much x
March 2023 by Keith Burton
The place to be seen
June 2022 by doreen jordan
Having experienced a sudden eye issue I went along to McLachlan Optician, cumbernauld as I had my last eye test there.The staff there were amazing, seeing me quickly & diagnosing the issue. They arranged for me to be seen again the next day. Fabulous service & all free of charge.
June 2022 by K G
Excellent customer service and patient centred care.
March 2021 by B J
I am in the Shielding category during this Covid crisis but had to get my Spectacles upgraded. This company was exceptional in their policy of protecting the vulnerable in a close contact environment. I felt very safe throughout the eye test, while in near contact with the Optometrist. Prior to my visit, I spent time online looking at various frames and made a choice on a virtual try-on site. This saved me trying on numerous frames in store. I chose a Ray-Ban frame which suited my shape of face. The completed order arrived as expected and I was totally satisfied with the end result. Well done to McLACHLAN.
March 2021 by James Caven
Not very helpful in sharing cloths for glasses, despite saying one was lost was informed to wash it to make it better . And rather expensive.
September 2020 by diane coyle
I have been a customer for a few years now. Christine and the staff are brillant, not just with me but my 2 daughters. Very polite, professional and friendly and always go that extra mile to help, great customer service. Would not go anywhere else if I am honest.
September 2020 by Debbie
Heather is an exceptional asset to your team!! Knew exactly what my daughter wanted and got it for her, happy 13yr old now (miracles do happen lol) xx
March 2020 by James Johnston
Great advice given on replacement glasses after losing my previous pair. Heather was very professional and gave me a good selection of frames meeting my requirements. Together we chose a suitable frame with the appropriate lenses. I collected them today and I am delighted with the look and feel of my new specs. Well done McLaughlin Opticians, especially Heather. Thank you.
January 2019 by James Miller
Friendly helpful staff
