Very bad banking experience, took a lot of coins, the bank has no machine to point change. This is a bank. There are no machine points. A lot of staff stood there, but did not do substantial help to the customer. Very bad branch
August 2025
This should be top of the list for closing, 3 times this month I've went in on a Saturday to pay in a substantial amount of cash for work purposes only to be ignored by staff, when the machines aren't accepting money, asking for assistance at the front then directed to the unattended counter to pay in only for the staff... read full comment
For over 320 years, Bank of Scotland has supported the people, businesses and communities of Scotland. We are a financial partner to our customers through our network of branches, internet banking and mobile app, as well as the mobile branch service. To find out what accessibility services are available in your local branch, search for it in our branch finder.