January 2024 by Ariadne Morrison
very rude staff.
December 2023 by Coin Cupboard
Went into this post office today to post 2 parcels.Before I was even served by the not so lovely staff, he was already complaining about customers to another customer."If you take the P**s with me, I will take the p**s with you".Brilliant start and first red flag!My parcels had been prepaid with stamps. (The commemorative issues you can still use).When I handed these parcels over he said he could not take them.I went on to explain about which stamps you can still use.He wasn't interested.I said to his he can phone the post office "help line" which he said he was too busy to do.He also said that he wasn't interested in listening to the customer. And that I was wasting his time.The lady to his left also piped up and said "we won't take them as we don't make anything from them".What a terrible attitude!He sent me to another place, the sorting office, which he probably knew was closed.So I walked 5 minutes up the road in the rain to find out for myself it was closed.I went back into the shop on the way back and showed his proof on the Royal Mail website which stamps are usable via the Post office.It was 12pm and he said he was only serving 3 more customers (myself being the 4th).The very nice gentleman then said he would phone the help desk on his lunch break.I guess I'll find out again if he has the correct information when I visit him again soon!This guy is clearly a bully with no customer service skills.I even talked to an older lady in the town today who refuses to use this "post office" and travels 15 minutes to Comrie so she doesn't need to deal with him.Clear bully tactics.If you don't like the job, get yourself one which doesn't involve speaking to customers.I have now filed an official complaint with the Post Office about service and attitude.I have done this on a few occasions with other problems I've had with Post Office staff.Even if you are a franchise and are not employed directly by the Post Office, you are still servicing them and their customers (or not in this case).Be humble about things you don't know and let people educate you, don't just erupt at them and be rude to them!I will be visiting this shop again until he accepts future parcels and will enjoy my apology. ?
December 2023 by Mike Cochrane
Messy and cluttered shop with nothing you can't get nearby without the appalling customer service and awful layout. If it wasn't for the fact it was a post office I'd never set foot in it. Doesn't deserve to be our only post office.
July 2023 by Demis Cunningham
Nice family run shop with post office. The whole family are engaging talkative and very friendly. Credit to Crieff
November 2022 by Mon P.c
Avoid this place like the plague. Rude people, horrible customer service. They are supposed to be post office but they refuse service if you come with pre-paid parcels.
November 2020 by Brian Sneddon
Convenience store and Post Office. Excellent service
November 2019 by Chris
A nice staff and plenty of stock in this local store. The fact that it doubles up as a post office makes it very convenient. It?s open until 9pm so that helps on the postal side of things.
