September 2025 by Francesca W
Absolutely appalling customer service. Scratch that - nonexistent customer service is more accurate. Visited today: 4pm 5/9/25. Wanted to try on some hiking boots so I picked up a few and looked for a staff member to get me the size I needed. Couldn?t see anyone around so I waited near the stock room door. A man (bald with long beard) came out and completely ignored me. I then asked if there was anyone else available to which he said ?No, not at the moment? and disappeared again. No acknowledgement, no apology, no ?I?ll be with you as quick as I can?, no smile, no nothing. Dreadful. When he finally returned I asked for the sizes I wanted. He then wordlessly went off to get them and when he came back, just dropped the boxes on the seat and didn?t say anything to me. He brought me two of the same pair so I had to ask for the other ones. No care and attention whatsoever. Didn?t ask me how the shoes were or anything. Just ignored me. I was willing to spend whatever it took to get the best shoes but ended up just being quick and getting basic ones because I was appalled at the dreadful service and wasn?t going to hang around. Then my husband and I went to the till to pay. I asked for a bag because I also bought some bags and socks and spent over £100. The young man at the till didn?t look at me at all, barely looked at my husband. Just asked if it was cash or card. No smile. No ?did you find everything you needed??. Didn?t put my things in the bag, just chucked it on the side for me to load myself after we?d paid and then he walked off. Overall, the customer service here was shockingly bad. Last week, I visited the other store on the other side of Glasgow and it was an ENTIRELY different experience - the staff there were friendly, polite, chatty and helpful. The polar opposite. Will never return to this branch again. Disgusted at the service that paying customers receive. Need I remind you that without customers paying your wages, you would not have jobs. Be more grateful. Disgraceful. Will not be back and would highly recommend for anyone reading this to go to the OTHER branch in Glasgow, do not bother wasting your time here.
August 2025 by David Louden
I really enjoy coming to this store. Recently, a sale was on and the range of items was very impressive. If you are an out doors type of need something that will keep you warm and dry in poor weather, this would be my first store to visit
August 2025 by ana maria dominic
A good variety of outdoor equipment and for a fantastic price. Very nice and helpful staff.
August 2025 by Stefan
Delayed review from July
The staff took their time to explain everything in detail, demonstrating their extensive knowledge and thoroughness.
Although I have a GoOutdoor closer to me, the layout of the Coatbridge shop and the friendly, knowledgeable staff make the extra 20-minute drive well worth it
August 2025 by Janya Yat
Amazing and helpful staff. Great products and great prices!
July 2025 by Karen Connor
Friendly staff had no problems exchanging the top
June 2025 by Jane Christie
The range and prices of the products are fantastic. There's something to meet every budget. The store is dog friendly with water bowls and biscuits at the entrance. My only concern about the store is that they're is no air conditioning which means that when the sun comes through the many skylights, it gets very hot. It's not an issue quite so much for customers but while the staff are friendly, helpful and energetic (their advice is always superb) they start to look a bit ill when it's later in the day. I'm not sure how safe it is to work in that level of warmth. Other than that it's a great place to shop and even inspire you to get outdoors and try new things.
June 2025 by Gill Cairney
Great choice and card discount means usually the cheapest around.
June 2025 by Sandra park
Good prices and lots of variety.
May 2025 by Hazel M
Great for all camping accessories, plenty of stock to choose from. Friendly helpful staff.
May 2025 by Elizabeth
It is absolutely filthy disgrace shop should not be open toilets are a disgrace the one in clydebank is far better sorry this shop is a no no
May 2025 by John Parker
A store I'd not been to before, staff very helpful and friendly. Directed me to where I needed.
April 2025 by Ronski SMILE
Pleasant staff, great selection of stock, clean and organised, very welcoming
April 2025 by Brian Dougan
Quite a few of empty rails, good luck finding a member of staff. Had loads of camping wardrobes. Disappointing visit
April 2025 by Peter Aitken
Bought roof bars this morning good value for money
