January 2024 by TEMPAS FUJIT
This has to be one of the most conflicting reviews: I find that the majority of the cashiers OK, But ever since the forced closures of local branches, I was a bit put out about this decision and after the initial shock, I was of the thought that The Bank would be making the remaining branches a better service.?The reality is longer waiting times because of only 1 cashier working the tills whilst 3 other banking staff are tasked to stand in between you and the banking queue trying to deter & defer you to one of the auto cashpoints? ?Personally I feel alot more confident & assured about paying in my ? money in person straight to a human cashier.The worst thing about banking apart from the que, is the banking software that the tellers have to keep on apologising for as it has done long delays in processing any enquiry! ?.One would have thought that after inconveniencing Bos customers with the local branch closures, that they would of made sure that the Bankink Software would be up to the task. ?
December 2023 by David Mckenna
Never wait long and always polite
November 2023 by Ahmed Saeed
It took 50 minutes to deposit money in this branch because the counting machine is old and irresponsive. The staff is very helpful but they need to rely on machines to deposit the money. Very inconvenient
October 2023 by Ian Mitchell
Fast efficient professional
December 2022 by Catriona Hill
I?ve always had pleasant experiences in this bankFriendly staff and always very helpful when you need it.I?ve never really had any huge waiting times.Things seem to run quite smoothly and efficiently .Very happy this is my branch .
October 2022 by White noise
Terrible customer service , lady who stands next to the the computer near the business counter is on her phone not working, look busy do nothingWalked by the lady who is standing at the front looking pretty but not doing anything apart from smilingI feel like you have staff in the wrong places , there's queues at the business counter and personal and you should place staff in them areas where most neededI was standing in the queue and the lady Infront was complaining she's been waiting for more than 20minsManagement should seriously look into this branch as customers are fed up with this all the time
September 2022 by Interesting facts
Terrible customer service , lady who stands next to the the computer near the business counter is on her phone not working, look busy do nothingWalked by the lady who is standing at the front looking pretty but not doing anything apart from smilingI feel like you have staff in the wrong places , there's queues at the business counter and personal and you should place staff in them areas where most neededI was standing in the queue and the lady Infront was complaining she's been waiting for more than 20minsManagement should seriously look into this branch as customers are fed up with this all the time
September 2022 by Tru
Was seen to by an amazingly helpful lady called Gail, gave me all the help I needed, even when there was a large queue forming behind me she didn't rush me, saw to everything I forgot to fulfil for my business banking and had a smile all the way- a real credit to your company- give her a raise!!!!
July 2022 by Stephen Cummings
Nice friendly staff
July 2022 by Brian macdonald
Try to avoid going here, dreadful service
July 2022 by Pedro
Was seen to by an amazingly helpful lady called Gail, gave me all the help I needed, even when there was a large queue forming behind me she didn't rush me, saw to everything I forgot to fulfil for my business banking and had a smile all the way- a real credit to your company- give her a raise!!!!
May 2022 by Alium Scallion
I have it on authority that there really are some lovely staff here. I did have that experience phoning them up, but visiting the branch was a different matter. A certain senior member of staff(she behaved as if she was senior, but that's a guess..) needs to seriously consider the customer experience and their own impact upon this. I was trying to help my dad sort out a serious problem with his account and was totally bewildered by the unhelpful attitude of this member of staff. I would recommend taking your business to a friendlier place.
February 2022 by Helen Murphy
Staff are always wet helpful, bright and cheery.
July 2021 by Janette Palfrey
The staff are so friendly just love going to this bank.They are so helpful.
July 2021 by Qing Huang
Staff very frinedly we went there yestrday but a lady shouted at a staff