February 2024 by David mcDonald
From the receptionist to the optician then Chelsea who sorted out my order ,absolutely first class service from everyone concerned. Very professional ,polite and comfortable experience.Thank you very much from a very happy customer .
March 2023 by alec brown
First class service they advised me what was required for new frames they arrived when they advised and promptly dealt with by a pleasant and knowledgeable member of staff.Thank you for a very good job well done.
November 2022 by Alan Vinnie
Just popped in to this optician to see if they could replace a missing nose pad off my glasses. The girl informed me that it's their policy not to replace them if they were not bought there, a great policy to give to customers. I had just popped in as just moved here and looking for an optician, this is one customer they will not be getting with such unfriendly, uncooperative service. I just went 4 doors down to a neighbouring business and got a lovely service, pads replaced money exchanged no commotion about replacing an item that cost pennies but cost them hundreds of pounds in future custom
November 2022 by Lewis Baker
Visited yesterday for a long overdue eye test. All members of staff were very polite and informative, all questions were answered very clearly. Immaculately clean and well kept inside, examination room feels modern and airy. Would recommend Purcell over a 'big name' optician any day and will be returning in the future.
November 2022 by E
I am autistic and disabled and I always find Purcell opticians really friendly and accommodating. They always tell me exactly what they are doing and are very understanding of needing mobility aids or stimming. They have a carpark that is wheelchair accessible and no step up to the building. I definitely would recommend them to anyone with autistic or disabled kids.
November 2020 by Deborah mctaggart
Lovely friendly place, my daughter has been using this place for years and they're thorough and helpful at all times
November 2018 by Grasmere Garden Centre Ltd
Whilst on holiday in the area my son broke the arm on his glasses. Not only did they do a temporary repair with an arm they also refused payment. You made what could have been a tricky situation easy. So thank you what a lovely team you are.
