February 2022 by Gary McKinney
Sadly, for you Richard 'Chief Operating Officer', I was in the room with Mr Graham as the conversation between him and your colleague took place, his phone was on loud speaker and I heard every single word that your 'well respected' pharmacist said, and she did indeed threaten to deny Mr Graham his much needed medication, due to which sounded like nothing more than to be malicious and spiteful.This would be a very good time to inform you that Mr Graham is also well respected and in very high standing, a man with two law degrees in fact, and a background of doing charity work and extreme generosity.The link that you posted, saying that abuse from the public is becoming more common. That may well be the case, but certainly not in this one. As for the abuse you cited, you might want to examine how pharmacists have behaved towards people during this pandemic. Staff have become snappy, intolerant and almost like tin pot dictators. For every action, there is an equal reaction, and people wouldn't suddenly just start accosting pharmacists unless provoked.Lastly, having lived in both the central belt and in small villages like Portknockie, the clique like behaviour towards people who aren't from the same area is quite frankly sickening. Nothing more than small town, small minded bigotry. Being made to feel like a second class citizen because you have a different accent is something that is very, very common in the North East of Scotland. Also, I find it curious that your pharmacy is so well respected and does such a great job, that it's garnered just one review, over two years ago. Yet, if you look one of your other pharmacies, you'll see someone who was given the runaround and had her time wasted. Consequently, going by her name, she isn't from this area either. Are you starting to see a pattern emerging? I know I am.I strongly suggest you go and have a word with your 'well respected' pharmacist and instruct her to give her attitude an adjustment, because her behaviour today was nothing short of unprofessional and vindictive.
