August 2023 by charlotte Sheldon
This Post Office us run by very friendly and professional people. They take the time to explain processes. For those of us who are not so savvy on how to fill in forms or bank this is your go to place. It has a fantastic range of greeting cards and even DIY merchandise. Collect your parcels from here. If they can help you they will.
July 2023 by Sam Kelly
Friendly and helpful lady and gentleman working in it. Highly recommend ?
May 2023 by Primo Handcraft
I definitely would like to share my experience with the Broxburn Post Office. It offers the best customer experience I have had while visiting any post office in the past few years. The staff is always happy and smiling. Never rushes you or put pressure to "get you moving." They are always willing to spend time and guide you in the right direction when you ask about something which is not even a part of their service. I can surely recommend this post office to anybody.
May 2023 by Shona Rowell
Very friendly staff. Large que at post office was dealt with quickly and efficiently .
January 2023 by Thomas Hearty
Royal Mail need to get someone else to run this office staff are rude and very unhelpful they just close whenever they want never open when you need them however the shop is always open shocking service not a great image for the Royal Mail
December 2022 by Krzysztof Gòralski
Very nice sraff, everything OK
August 2022 by Paul Fegan
If you make a complaint you get barred it?s about time the post office remove it from there hands I?ll be in touch with head office about the bad customer service so avoid like the plague if you don?t want bad customer service
July 2022 by Annette Young
It's ok
May 2022 by Paul Harrison
Excellent service, very knowledgeable and helpful.
December 2021 by Krystian Bozewicz
Such a horrible service! 2 years ago they have stolen my vouchers and opened the letters (since they refused to release the CCTV footage upon Royal mail request for the purpose of the investigation, it can be said they felt guilty) and now they refusing to accept my mastercard because its called monzo! Well the woman said that they do not accept it but since I was about to leave without paying she said "wait a minute and she magically allowed me to pay with my Monzo" what a suspicious place! Avoid!
July 2021 by Stewart G
Good service with very friendly staff. Great selection of DIY items as well as small gifts and cards. Highly recommend this post office.With it being the only P.O in Broxburn of course you can sometimes have to wait, especially around school start/finish times but sensible people would allow for this.
September 2020 by Jakir Hussain
Excellent service, friendliest staff I've had the pleasure of being served by in a long time. The clerk helped me understand the best way to deliver my package abroad. They also have a great selection of bits and bobs that you would need in and around the house. Thank you guys for being awesome!
September 2020 by David Strods
Always very polite and helpful staff. Post office close at 13.00 through during pandemic
September 2019 by Joanna Maskrey
I agree with everyone below. Last few times Iâ??ve stood in there with a screaming toddler wanting to just simply pick up a parcel. End up being in for at least half an hour while one woman at a snails pace who has no idea what sheâ??s doing serves at the front. Then sheâ??ll stop and go serve the kiosk while thereâ??s still a que at post office! If thereâ??s only one person on then there should just be one que for everything! None of this chopping and changing! If I could change my default post office I would. Theyâ??ve lost parcels before. Took me three visits to get one parcel last time!
July 2019 by David Williamson
I will never be back to this post office and neither will any members of my family. Every time I come here there is a problem. They act as though you have all day and go at a snail's pace. Yesterday, I waited all day and they acted as though I had all of the time in the world. I never got my package sent away because I had to leave for work. Then, today my sister had to walk out because she waited in line to post that one package for half an hour while the clerk took that long to serve the one person in front of her. Apparently, they were spending their time counting money out by hand. So now my package is not getting delivered. In the time it has taken us to be seen we could have journeyed to Livingston and got them to post the package, come back, and still be waiting in Broxburn post office. I will never be back here and I cannot believe that somewhere with such bad service has been opened for so long.
