December 2023 by gavin smith
Pharmacy staff extremely helpful with prescriptions, and with sorting any issues with delayed repeat prescriptions from GP. We're lucky to have such a good local resource in Beauly.
September 2023 by Susan Lothian
Holidaying in beauly left meds at home nhs 111 very quickly organised a prescription for all meds needed, Handed prescription in at 12.35 was told come back after lunch waited from 2pm to 3.45 after being told was being done when walked in at 2 absolute joke of a shop !!!
September 2023 by Not Martin
Always clean, lovely staff
June 2023 by cummoots
Always lovely and willing to help me if I've lost track of my prescriptions, go above and beyond for the Community
May 2023 by Julie Levy
I was in store today to pick up a prescription and what I witnessed was quite distressing. A customer came in with a prescription from her dentist which didn't hold the relevant information the pharmacy needed to prescribe. The customer was very clearly distressed and in pain before even handing over her piece of paper. She was told what she'd handed in was not adequate enough. However the manner in which she was told this fact by the member of staff was appalling. The staff member had no compassion no sympathy and was actually very rude. The customer reacted badly but to be perfectly honest I couldn't blame her. She was in pain, distressed, clearly unwell and was given no help or support. Until a very lovely and caring member of staff took over and tried to help the lady in the best way she could. Thank goodness for this staff member because the other one clearly shouldn't be working with the public.
April 2023 by K Maclellan
Unfriendly,with a superiority complex.patronising at times to myself and to older shoppers.always open late after their break.long waiting times for prescriptions even if you're the only one in the shop at the time.disorganised chaos I just had a very distressing experience over a prescription and being messed about. I won't be back.
March 2023 by Janette Cranstoun
Extremely rude staff, my husband went in to get my prescription which I needed desperately as took poorly during the night, nhs 24 were amazing & said they would fax my prescription straight through. My husband was told there was no prescription & staff member shrugged her shoulders & was extremely rude saying there was no prescription & when I phoned as soon as he got home I was told my prescription was there. The girl who answered the phone was lovely so the star is for her. I always find staff rude in there & if they don?t like working with the public then they shouldn?t be there.
February 2023 by Nicola Kemp
Not a positive experience at all. I was in desperate need of tampons, they only had one box of their own brand, I asked if they might have more out the back. I was told no. I said that wasn't good and was I told to go and try the Co-op!For an item as vital as this it's awful they didn't have more than one box in stock and even more shocking to be told to go elsewhere.Worse experience in a Boots store ever.
October 2022 by Kazza Mac
Unfriendly,with a superiority complex.patronising at times to myself and to older shoppers.always open late after their break.long waiting times for prescriptions even if you're the only one in the shop at the time.
September 2021 by KERI FRASER
Incredibly unpleasant member of staff. Very rude about my purchase of baby calpol and anti reflux formula. Shouting across the shop at me, very unprofessional and a really nasty attitude. Such a shame to write this as the others who work there are very kind and helpful. My husband went in a week later (as I refused), and she did the same to him. He walked out without even buying anything in the end so as to not have to deal with her. Some serious staff training needed with this one.
September 2021 by Shella Mackinnon
Unfortunately I always dread having to purchase anything in this shop at beauly, the staff at this boots establishment are unfriendly and on many occasions are rude, especially the staff on the front till.. Surely boots management should be training their staff to be customer friendly
August 2021 by L K (LK)
Very friendly & very helpful staff, good shop.
August 2021 by Audrey Stephen
Beauly branch staff efficient friendly always willing to help
August 2021 by Graeme Walker
Very helpful and knowledgeable staff in a lovely village
August 2021 by Leeson Carlyle
Small store with extremely friendly staff. Efficient pharmacy.
