September 2024 by Arlene Mendonca
Placed an order online on way home from airport, delivered 2 of same dish in error and all I got was attitude when I called and asked for it to be put right. Told I had to wait on driver returning with apparently THE only copy of the order to check and would call back, 15 mins nothing so I called again and got more attitude still no driver. An hour now since initial delivery, half my family don't have there dinner. Customer service is shocking.
September 2024 by Charly Forrest
Absolutely freezing cold total joke took over an hour to come & considering I?m only 10 mins away by car is shocking!!
September 2024 by Stephen Griffen
Staying in the are for a few nights ordered dinner from here and not been able to leave toilet violently out both ends would not recommend and not the first review to report this either. Avoid, believe it was the salt and pepper chips !
December 2023 by Lukasz
Great food for price. Fast delivery.
November 2023 by Lukasz Figurski
Really good food and prices.
October 2023 by Keen F
I used to go here weekly and have done for many years. However, after discovering a dish was missed on arriving home 10 minutes later I called. However, I was advised there was no driver available to drop off the missed item so they wanted me to drive all the way back (so another 20 minutes round trip) to collect it yet by the time all of this took place and the staff member and the chef spoke the dishes I had were now stone cold yet they refused to replace my food order yet still wanted me to drive all the way in. Despite explaining that everything was now cold and I have been a customer for many years, paying upwards of £25-£30 each week my custom meant nothing. Eventually after about 10 minutes of the staff member and the chef talking I was advised a driver was now available. However, as above the food order was all cold and although the staff member said they would give me an extra rice (which I did not need) the rude chef ( who I could hear angrily shouting) was insistent on not willing to replace any of the now stone cold order, and I was advised to just put it all in the microwave! Which I believe after paying over £30 I should not have to do. After realising my value as a customer meant nothing and then highlighting I would accept the item being delivered but noted my dissatisfaction and reluctance to using the takeaway again the staff member (quite unbelievably and extremely abruptly) then said well your not getting your items and hung up. So not only were my items all cold, I was missing an item and because the staff member put the order through incorrectly I was overcharged by over £5 for the order. In summary, the customer service was disgraceful, the chef clearly does not value anyones custom and to hang up on a customer, not provide the food and overcharge is disgusting. Consequently, I will never use Dragon Palace and will happily give my weekly custom to Panda Restaurant.
July 2023 by Kev c
£8 for delivery.. this isn't a taxi!!!
July 2023 by Alex Fleming
Always an enjoyable meal
June 2023 by michael toole
Get the battered salt and chilli chips !!!!!!
May 2023 by Thomas Malloy
Been long disappointed with carry out foods in Bathgate, but the Dragon Palace has been really good. Easy ordering on website, Quick delivery, Hot and tasty food.
March 2023 by carolpR1791GZ
Stay away from this place, the food is terrible, probably the worst Chinese in Bathgate. Total waste of money, I will never eat from there again.
January 2023 by Greg Sweeney
Best chilli chips ever!
January 2023 by Gerry Hutton
Good although not good at following special orders,The delivery is the fastest ever known to man,iv just put the phone and the doors went,
January 2023 by Jamie-Leigh McArthur
well?i will admit the food is good, customer service on the other hand? needs a bit of work. Phoned up to ask for something to be removed from my order. didn?t even get to say hello and someone answered ?it?s on its way? i say ?pardon? they say ?it?s coming right?? i was in shock so just hung up. Want customers money? treat them properly.
October 2022 by John Main
Re-heated fried rice from previous night, rice was very dry and hard this is the second time I have had this served to me, if you go at opening time you will no what to expect as it must be common practice for this establishment
