February 2024 by Kirsten Ryan
First time being here. Spent £65.33. For a first time customer thats good business for the Boots company. Usually its quite a caring/calming shop eviroment to shop in most of the time. Although this particular shop, the staff are very arrogant and compulsive. I didn't like that at all. Even in big cities dotted about like Glasgow City Center the staff are nicer, thats says a lot about the staff. God...
December 2022 by DAVID MCKAY
I find it very difficult to give it one star and any positive feedback given the lack of customer service like even the open close times don?t tell customers it?s closed between 1pm and 1:30pm please note it?s not the staff who try and be helpful but the managers who couldn?t run a bath ? come on, people are I?ll and shouldn?t have to face the type of shocking service that boots offer ? we need another pharmacy to bring in a choice because both branches in Whitburn are the same ? id hate to be a staff member dealing with the situation of poor management in their workplace
February 2022 by Davida Hunter
Thanks Elaine for sorting out my prescriptions for me?
January 2022 by Pat Murphy
Long delays que outside in all weather's told on phone script is ready and it s not .blame health centre for receiving prescriptions late .none or unreliable non existent delivery
July 2021 by David Brownlees
I call Pharmacy today to help review my long term medication. They were amazing the lady was able to go through all my meds and help me understand the best time of day to take them. Which ones I should avoid taking at the same time. Thank you so much!
March 2021 by Pat Murphy60,s Murphy
Slow ,, unhelpful ,,, poor service
January 2021 by Green Quinn
Expect to wait a while. Your prescription will never be ready on time. Inefficient system. Stressed out staff, quick tempered, will tell you anything to get right of you.
January 2021 by Neil Sives
Not as good as they used to be. Staff move around the boots in the area so dealing with various people if getting a prescription.
January 2020 by Dianne MacIntyre
It's great boots and variety of products to chose from is always great. I do love boots but I would avoid pharmacy at certain times of day as well busy. Staff always polite and shop is clean and wheelchair friendly
September 2019 by Hammy 2.0
We have an automated email system to communicate that your prescription has been delivered and when it will be ready.....it very rarely is ready....even if you go along 2-3 days after being told by email that your prescription is ready for collection.....you get given a number of excuses.....then you get told if they find your prescription you will have to wait a minimum of 15minutes allowing them to pick the meds. You are as well picking up your prescription and taking it to a pharmacy that has better management and are able to get your meds without the drama and excuses
December 2018 by lesley still
They can not do as they are asked, failed to phone you when medicine your needing has arrived or failed to put the stickers on the bottles not the boxes like they've been asked of, otherwise a nice wee pharmacy with lovely staff
March 2018 by Tom Jack Sawyer
Warm and efficient service. Thank you
