March 2024 by Jan Law
Dont get me wrong this is a lovely country hotel, set in beautiful deeside.. however?Firstly we booked a top notch terrace room, we decided on this as it ?over looked the river? and looked beautiful on the website.. it was airy and spacious. We were really excited this was a treat to ourselves before the next member if our family arrived.We checked in no problem and were shown to our room we started going up stairs and i ask is our room not on the ground floor, to be told no room are no ground floor rooms which did confuse me as how else can you have a terrace, i asked give i am heavy pregnant can we get there without going up all these stairs, the gentlman looked confused but another member of staff suggested going via the outside route, thankfully a few set of steps and we were in our room?Well thats room was nothing like the website , it was dark and dingy and tiny, me and my bump could hardly fit past the table, and it did not over look the river by any stretch of the imagination, it over looked the front of the hotel and the door to the bar. I was deviated at how mislead i had been when booking. People were standing outside our door chatting and looking in at us as they did so, it was not the scenic room the website had offered me.There was no general manager to speak to and we were told by receptionist staff that it was the smallest room but it had a four poster bed, if your going to try cover up with something nice at least have a nice four poster, this one had half it curtains missing and curtains eyes hanging from it and it was very very noisy.We were told there were no other rooms available and honestly the reception staff couldn?t have cared less. we decided to check out and leave but i wanted my money refunded as i was miss sold my room. There was a restaurant manager there who could see I was there obviously upset and i showed him the web site description and he agreed as did the reception staff that the room did not over look the river. He tried to find us another rook however everyone had checked in by now. So agreed that we should be refunded if we aren?t staying, but no general manager available till Monday to Acton this.We went to check out and before we could pack our bag the reception called to offered a discount on our room, which we did accept and decided to stay.We had booked dinner bed and breakfast, the restaurant manager did an amazing job making us feel special keeping us a table over looking the river. The food was good which brightened our day, however the other staff seemed a bit task focused. I went to the bar to take a drink back to our room multiple member of staff were at the bar came and went and only one actually acknowledged me.. i don?t know if bar staff were off sick or thats normal but i felt like they were too busy to stop and take my order.Our night sleep was disrupted by the creeky bed, and i was just disappointed in the repair in the room, light bulbs out, black in shower tray etcWe had breakfast the next morning and it just added to my disappointment, a very small menu, you would think freshly cooked, but no it was not. I ordered the Scottish breakfast without haggis as pregnant I cant eat it. My husband also had the breakfast it arrived very quickly and had obviously been pre cooked the bacon was so hard it stood up by itself, my black pudding had haggis on it the only thing freshly cooked was my poached egg which was raw still? when i spoke to the staff she stood and argued with me in the restaurant saying it wasn?t haggis, i asked what it was then , and explained i am pregnant i cant eat haggis, which she snapped at me ?well i didn?t know you were pregnant? and agreed to take my plate back to the kitchen.. all in all a terrible experience.We went back to our room yo relax before checking out to have the staff start hoovering at 9am outside our room, the official icing in the cake in my opinion.I really hope this has just been a catalogue of bad luck and this hotel is not normally run like this.Rooms: Not as described on web siteFood & drinks: Breakfast pr
March 2024 by robin
Great place for a funeral tea... For 75
March 2024 by cneville92
Nice place, location is great and sits right on the water. The rooms are a good size, very clean. Only one issue with the room was that the toilet in the room was constantly over filling into the toilet.
March 2024 by andy mckinnon
Fabulous.
February 2024 by David Boyd
Wow. We were bowled over by this hotel. It was just sublime.
February 2024 by TOM LACIS
Food always is great, but second time I have been disappointed, first time booked for lobster, they called the day before saying they didn't get delivery, and Thursday mussels and steak day, they were out of mussels.
January 2024 by Debbie Miller
Food & drinks: Excellent quality.Delicious.
January 2024 by Darren Alexander
We all eat fish and chips top quality service friendly
January 2024 by LF
Beautiful hotel right next to the river Dee. Staff are friendly and helpful. Food great, lots of vegan options accross different menus. Dog and child friendly. Love the individual quirky touches this place has. Rooms are immaculate and some overlook the river. Beautiful surroundings and lovely little fairy garden. Gorgeous wedding venue with a private house on site to rent.
January 2024 by Emma McBain
Great food, service and atmosphere. Totally recommend the Winter loaded fries ??
December 2023 by C Dent
Banchory Lodge used to be our favourite weekend family treat meal out. Sadly although the staff are still very friendly we are just no longer enjoying the experience.Table settings - why have side plates unless you are offering bread to the table? They just take up space and get in the way. At least clear them before/while serving mains to ensure the table is not cluttered up with unused crockery. Better still don?t wastefully cause pointless washing up?not good for the planet and it does add up!And PLEASE clear empty glasses when you bring refill drinks! We shouldn?t have to pounce on serving staff before they vanish to refill trays with empties?it should be an automatic part of service that the customer doesn?t have to think about.Food:The choice is nowhere near as exciting as it used to be, what a loss! We used to feel like we were being served quality local meat and fish cooked with real flavour, skill and imagination. Not any more?A simple brunch menu all day on Sunday from opening until 5pm?! What?!We don?t go out for lunch at 1pm looking for breakfast?I can do eggs, ham and posh bread at home thanks. Serve a proper menu please so we can treat ourself on a Sunday lunch out! There was more choice for the kids than the adults?The only Sunday main that wasn?t breakfast was a roast so both us adults tried the ?1/2 roast chicken? for £21 each?Well what turned up per person was a chicken thigh (so 1/4 chicken not 1/2), 3x 1/4 pieces of potato, a spoonful of tasteless skirlie, 1 Yorkshire pudding, 1 parsnip baton and 1 Brussel sprout plus gravy. The Yorkshire pudding had been incinerated and the chicken was dry. Honestly we were so irritated.So on this last occasion we spent £108 for 2 adults and 2 kids to have 2 (disappointing) roasts, 2 kids mains, 1 pudding, 2 hot chocs, 1 coffee, 2 kids juices and 2 cokes.Well that evening we actually used a £150 gift voucher at a local 4* hotel?2x spirits and mixers, red wine, 2 cokes, 2x delicious flavourful starters, 2x mains (both had lamb shank which was to DIE for?piled with tasty veggies and potato dauphinois), 2x puddings which were stunning and tasty works of art?2x coffees and teas after.The comparison of value for money was pretty stark!! And now seeing other recent reviews it seems we?re not alone??small portions of boring food and nice staff? is a good summary.
December 2023 by Lee D
Lovely hotel, restaurant and staff. My fiancé took me here for a night and we had a wonderful time.
December 2023 by Paul Jordan
Rooms: Very surprised to find our room was so spacious and had a 4 poster bed.
December 2023 by James De Staso
We had a great 3 night stay here. The rooms were in very good condition with a newly remodeled bathroom. The view and sound of the river was awesome. The breakfast menu/service was awesome. Whatever you wanted they could fix-up for you. The town was in close proximity to many points of interest. My only suggestion would be to have dehumidifiers and fans in ever room. They don't have air conditioning (none of the non-chain hotels we stay at in Scotland did) so the rooms can get stuffy and a bit warm.
November 2023 by K _Room
The place is magnificent ? The family room is spacious. And the restaurant is very good.
