March 2024 by Joanna Simpson
The staff are extremely helpful and friendly! Went above and beyond to help us! Soup is delicious!
March 2024 by Ina Panfilova
Stay away. Food is worse than in hospital (and I work in one?). Baked potato must have been kept hot for so long that it tasted like soap with the same soapy texture. Chicken smelled like fish, with side salad being the only edible part on the plate. Ice cream is definitely not thortons but the cheapest powder based ice-cream. Chai Latte was made from powder that was not even fully dissolved and so sweet that was not drinkable. Service mediocre, prices high, money wasted. Will never be back.
February 2024 by Jocelynne Harrison
Asked for gluten free food. Had nothing! So I paid £2 for a bag of crisps. Drove away and a few miles past open them. Inedible and soft. Dated January 2024. Today 15th February. No phone number to call. Would like them replaced on trip back in 10 days.Still hungry!!Staff pleasant though
February 2024 by Kelly Winters
Absolutely disgraceful service 6 young girls all gathered round reception just chatting or on phones, food extremely greasy and over priced. 5 minutes after ordering a young member of staff came over and asked ?eh do you mind if yous can pay before you receive your order? not idea what this was about extremely offended as could see no one else was asked to pay before receiving anything. I?d avoid at all cost staff are rude unfriendly and don?t even look at you when speaking
February 2024 by Jan Marsalek
Honestly, if you have the option, go somewhere else. Food was decent, if your expectations aren't high, or you are just hungry and glad to eat practically anything, otherwise you'd be very dissapointed. Service on the other hand was simply grotesque. Five young ladies were standing at the front desk, talking to each other, or looking to their phones the whole time, looking properly bored for their age. When food or drinks were ready, the lady at the bar had to yell on them two or three times so that one of them would finally go and serve it. I don't really get the point of having so many of them there even during rush hours, because the place isn't that big, let alone during the time of our visit when it was pretty calm, yet we have waited even longer than during the busiest time somewhere in the old city center in Edinburgh in a proper restaurant full of people. Food was served on a plates filled with cheap tortilla chips, no other options available, no utencils nor napkins provided, unless you ask for it. There are one or two other establishments in the same building, that surely can provide of much better experience.
December 2023 by Iona Murphy
Not great all round. The food was really poor quality for the price, the staff disinterested and the atmosphere non-existent. My burger was tiny, but in a massive bun and came with tortilla chips, which was really odd and no option to swap to chips or a salad. £3.99 for a flat white was a joke, especially when it was watery and tasted very sharp.Should?ve gone for the salt & chilli chicken van in the courtyard, looked way better, smelled great and was reasonably priced.
November 2023 by Flammin Hell-Fire
Really friendly staff, made us feel very welcome. Food, coffee and cakes were all very nice.. ?
November 2023 by Guy_Incognito
Awful food, the unfortunate combination of expensive and low quality. No doubt you are paying for the location with alternate options being limited. I still expected more. I find it really disappointing how easily places like this could offer something unique or decent to bring people in, but they've made a conscious decision to cheap out. Service was slow. Overpriced, very small, tasteless coffee. Way too expensive for what it is.
October 2023 by Jim Stringer
Decent cafe in a great location, good service, lovely cakes, we didn't sample any other food apart from cake, but I'm sure it's great, also good coffee & great service.
September 2023 by Margaret W
Booked in advance for 6 adults and 3 children. Service was excellent and we were all well catered for (including the fussy ones ?) kids were treated so well and taken to chose their ice cream. Overall great service and value for money - we will definitely be back. Thank you
September 2023 by Thomas W
Disappointing visit from beginning to end. The welcome could have been better with a little more finesse than was offered. Ordered our food and drinks - no issue there but when the drinks came over the next thing was 'How do you want to pay, cash or card?' We weren't impressed with this and told them we might have wanted to add something else on after our sandwiches. This was accepted and off the girl went. We overheard a customer complaining that her young grandchild was waiting for his toastie, the response she received left us further unimpressed with customer service. Our sandwiches arrived, too much spread on one of them and the other was dry and bland. The Tortilla chips were of poor quality. Whilst eating, one of the servers carrying the high chair previously occupied by the child waiting for their toastie bumped one of our chairs. It was obvious that it had collided with something but she didn't even blink an eye or offer an apology. Overall the experience left us unimpressed and disappointed, it was expensive for 2 sub-standard sandwiches, 2 coffees and a soft drink. Businesses are struggling, we're aware of this and that's why we try to support the smaller cafes but this place has to up its game and until it does, it's unlikely we will return.
September 2023 by MJ E
Recommended by an assistant in one of the shops we visited, as we in a hurry they packed our food in a recyclable box.The food was excellent.
September 2023 by R5075BHmargaretg
We went to this caffe on 8/9/23 for lunch we all had different things to eat and all thoroughly enjoyed what we had. The lattes were first class and in proper mugs. Staff were very friendly and fast even though they were run off there feet. Would definitely go back and definitely recommend. The 2 Geordies and 2 scousers
August 2023 by Carys Proudfoot
Extremely poor service! Waited half an hour to get menus at the table. Then after ordering waited another half an hour for drinks. The coffee is one of the worst we?ve ever had. Waited another 15 minutes for food and had to ask the waitresses and our food was ready and just getting cold. The food was about the same quality you would expect from a hospital or school cafeteria. The sausage roll was almost inedible, not sure how food like this is allowed to be served. Overall, was not a good experience which is a shame as the location is quite promising. Definitely left wanting more. Save your money and time and try somewhere else.
August 2023 by A He
Terrible staff waited 20 minutes and still weren't served. Then as soon as we were leaving we decided to hand over the menus and say that it was ridiculous how long we waited to be served. Then! She had the AUDACITY to not even look whilst we were talking! DO NOT COME HERE! Unless you want to wait 2 hours for a toastie.
