July 2023 by John Elliott
5 days after my prescription was issued my wife was told it wasn?t quite ready yet come back later, two days later at 0930 the shop was closed due to unforeseen circumstances although there was staff working, next day I was told they are just getting it ready for me, after 10min I was told it wasn?t in stock and to contact my GP again. I understand things aren?t always in stock but why weren?t they aware of this on day 5 and not on day 8 ? Bad customer service
July 2023 by Mikeyvegas
Utterly dishonest. Pharmacist is running a scam on NHS where branded products are prescribed - costing the NHS a premium and the pharmacist here Jennifer grieve registration no 2077211 dispenses cheap generic rubbish. This was confirmed by another branch of Lindsey and Gilmour who stated if a branded product is stated on a prescription it must be dispensed. Totally criminal screwing people out of their required medication. Disgusting. I witnessed a customer being dressed down by this person and told they must prescribe what?s stated on the prescription yet refused a few minutes later to prescribe what was stated on my prescription. Avoid and report!
March 2023 by Ross Lyall
This place won't answer the phone!!!!!!!!!!!!?
October 2022 by Steven Amabile
Telephoned the Balerno Pharmacy and got a rude, unhelpful and at times aggressive member of staff. Complained to the head office well over a week ago was told that I would receive a call back. Chased this up several days later and again promised a call back. Well over a week now and no return call. This is the second incident resulting in a complaint, all down to staff attitude and service (or lack thereof). I see another review talking about excessive numbers of staff all chatting and yet you wait a long time for service or prescription despite it being ordered days in advance. Still await a reply from Lindsay and Gilmore head office. Avoid at all costs.
April 2022 by Niall Brown
1 STAR!!!
Inverkeithing High Street store is a complete joke. The staff have 0 idea of what customer service is and the time it takes them to do anything they say they will youd be better off not taking any medication.
The staff members lie to you and they try to blame the DR surgery whenever possible, when they are called out they dont like it and im surprised they are even still open for business!! What a sham!
April 2022 by Scott.J McDonald
I only gave a star so I could say this,there are eight woman,girls, in a small pharmacy clambering over each other trying to work, they had me waiting 53 minutes, now I have had to go to a new pharmacy as well as others have done, since it changed and all the new youngsters have came in it has turned into a joke I do not believe all of them have the proper training no apologies treating a patient with mental health the way they do No way should there be 9/8 woman in a tiny pharmacy working? u there is more in that pharmacy than there is inn the big boots up town no joke
December 2021 by Tammy Robertson
The two pharmacies on niddrie mains road are an absolute joke can?t even get my babies milk that?s prescribed to her need to stand outside for over an hour with two unwell children baring in mind 1 is a 6 months old baby just a week past having a operation then to make it worse you get all the junkies Jumping in front of you aswell Your services are an absolute joke you need to sort it!
September 2021 by Edinburgh 1874
Very helpful and efficient.
July 2021 by Alex Cox
Since this pharmacy changed hands the service has been terrible.I have started using another pharmacy.
June 2020 by Margot Bradley
I wanted to thank JENNIFER AT ELM ROW EDINBURGH L&G for being such a capable, kind, thorough pharmacist, who really listens and finds the best solution for her clients. She is the personification of warm, attentive professionalism. Despite the undoubted pressure of the 'New Normal', Jennifer's cheerful calm and highly capable, supportive problem-solving abilities made a complex, stressful situation for me as a client, simply evaporate, leaving me feeling reassured and truly supported. I can't thank her enough for being there for me and all of her clients. I feel very fortunate to have found Elm Row L&G. It's the best pharmacy I've ever used. Thank you JENNIFER and the entire staff at Elm Row Edinburgh L&G!
September 2019 by Scott. McDonald
Very friendly staff always helpful
January 2019 by Scott James McDonald
Friendly staff close to whereabouts happy with the custom
January 2018 by Chris Maher
Good chemist friendly staff
