March 2024 by Nicholas Gan
I have never bought an expensive watch, let alone buying it online. Naturally, this gave me much anxiety and worries when making the purchase. Nevertheless, the service provided by Ian has been exceptional. He is knowledgeable in watches and is happy to provide a good recommendation. He does not pressure a sale but is always willing to answer a few questions just to help out, that says alot about the attentive service I encountered from Wallace Allan. One particular comment I really appreciated from him was to buy the watch that you liked, that made me feel that he wants the customer to be happy and not try to upsell.The watch was packaged well and delivery was fast. Overall, I would give this a solid 5 stars! Thanks Ian!
February 2024 by H Naaz
Wonderful and prompt service unfortunately had to return the watch due to it being defective no fault of the store. They refunded money promptly.
December 2023 by John Young
Very friendly and helpful staff wide range of products to suit every budget and have no hesitation in recommending
December 2023 by thederus1 DD
Excellent local business with customer service bar none
November 2023 by Charlie Robertson
I visited Wallace Alan with my good friend Nigel as we were interested in purchasing a smart watch. When we went into the shop we were met by Janice one of the shop staff. We were offered a seat and asked what we were looking for, Nigel explained that he was looking for a smart watch that he had seen advertised.Janice was very helpful and brought Nigel the watch and asked Nigel if he was aware of the watches abilities and uses he said yes and he asked to try it on, he liked it very much and as the service was so good I decided that I would like to look at a new watch also, Janice was so helpful that she brought us a selection of six watches to the table, I chose one of these watches, tried it on and asked if they could adjust it for me this took a couple of times but we eventually managed to get a good fit. Both me and Nigel were very happy with our watches and were really pleased with the service both of us getting a cuddle and a thank you for our custom, we have both agreed that we will visit the shop again in the new year. We both feel we got a first class service and would recommend this shop to anyone well done see you again.
November 2023 by Nigel Howell-Smith
A beautiful family run jewellers with a vast knowledge, experience with a willingness and understanding to help. The 90min drive was so worth it. Janet was so professional as well as understanding to my disabilities. 11 out of 10 and will definitely be returning. Thank you family Wallace. Happy Christmas 23
November 2023 by Izaz Miah
I purchased my Grand Seiko online. The customer service was exceptional with Ian providing me updates through phone calls and messages. He provided images of the watch and the size was adjusted prior to arrival. I even received complimentary pens and a few other things. I would recommend purchasing from them even if you?re not local as I am not based in Scotland.
June 2023 by Tayler Kane Ellison-Quinn
Excellent all around. Very nice staff and will definitely be back if I'm looking to buy a watch or anything else they deal with.
May 2023 by Samuel Joseph Mcglynn
Bought a lovely Longines from Wallace Allan, a few months ago. The watch arrived very quickly, and I was really pleased with it as well as the price. I'd definitely purchase from this establishment again. Absolutely.
May 2023 by Jennifer Danks
My husband and I got each other Omega watches for our wedding in August last year. We used Wallace Allan and they couldn?t have been more helpful. Super accommodating, informative and professional. We will definitely be using Wallace Allan as our preferred jeweller moving forward.
May 2023 by Jane Cook
Beautiful selection of classic and contemporary jewellery and associated products. Excellent service from knowledgeable, courteous and helpful staff.
March 2023 by Matt Crane
I stumbled across Wallace Allan when looking for a particular watch & they were the only retailer I could find with the watch in stock. I ordered the watch online & it arrived less than 24 hours later! I found Wallace Allan by accident but they will be the first place I go to in the future.
March 2023 by Adam Miles
Brought an Oris watch online, received it the next morning, I am very happy with my purchase, thank you. Spoke to Ian on the online chat and by telephone and received exceptional customer service, very impressive, thanks again.
September 2022 by Jan Gorman
Just picked my watch up from Wallace Allan. I put it in for a service in here for the 1st time as the other jewellers I previously used has closed. I wish I used this place all the time. The staff are all very nice, from the doorman (yes, doorman) to the counter staff and my watch has never looked so good. It was returned in a very nice case too rather than the poly bag from the previous jewellers. I will definitely be returning for maintenance and any further purchases. Was a pleasure, thank you
August 2022 by Alan Stewart
Whilst sourcing a bangle for my wife, thankfully found Wallace Allan.Not only a great price, totally helpful, lovely person who assisted me, ? called Janet.Incredible customer service. Acted to process my order promptly, beautifully & safely.I recommend them unreservedly if their products meet your needs.Thank you so much, feel so very proud of what & how you do it. ?? Kindest regards, Alan Stewart
