December 2023 by craig s
As usual most of the kit is decent/ reasonable quality!In the trade and i have shopped at various (many!) TS stores?.. usually using Click and Collect?. but the service in this store is unreal!One person serving?. usually ignoring click and collect, and whilst usually watching a DIY customer choose from the book at the till, whilst asking for advice on what screw's or tap to buy(Because of course the 19yr old lad on minimum wage knows ???)And Always 2/3 others milling/ banging/hiding round out back!!! What?s that all about!?In fairness, unfortunately the competitor beginning with an S is my first call in Prestwick/Ayr for this very reason!
August 2023 by Stuart Lindsay
Great location and store. Team are always on hand to assist. Definitely a go to place for all your DIY needs at competitive prices
August 2023 by STEVEN OBRIEN
Products are cheap and all good quality however service is terrible always at least a 20 minute wait one person servicing and multiple people working in there no servicing
February 2023 by Thomas Forrest
One very rude member of staff, think she might be the manager, obviously doesn't want to speak to the public
October 2022 by Stacey Worn
Was in on the 7th and served by a lovely man called Gary. He was amazing, talked me through all my options and helped me choose the best one for my project. Wouldn't hesitate to visit again.
September 2022 by Ernie Bliss
Being an elderly total novice in electrics really appreciated help and advise provided by Garry in respect of purchases made. Would certainly be recommending Toolstation.
June 2022 by Linsay Paterson
I was in the store last night. I was served by Scott. Although they did not have the item I needed, he went above and beyond to try and get it. No luck but the effort he made was excellent. Extremely pleasant. Would highly recommend.
January 2022 by ANNE Hart
Had to return a faulty item after 5 months. Absolutely no problem. Was attended to by Garry who was very helpful and pleasant. No quibble straight exchange for same product. Have bought products before but first time having to return a faulty item.
January 2022 by David Alexander
Superb shop. Phil & all the other staff are very helpful & efficient. Everything has run like clockwork during lockdown with all the guidelines followed. (The one time I forgot my mask the staff were happy to give me one.)With a huge stock, decent prices & long opening hours what more could you ask for.
January 2022 by kevin brown
Have used Toolstation Ayr for many years now. Staff are so polite and helpful. Great, efficient service and very good stock even during pandemic. Phil & Anne were very helpful on my most recent visit, although every member of staff are very knowledgeable. Keep up the good work.
January 2022 by Marti Drummond
Was in this morning served by Gary, 2 click and collect ready and spot on plus some more, no problem, also returned a faulty shower pump no bother refund reimbursed by the time I got home. Great crew.
January 2022 by Pandemonium 123
Opening the Ayr branch here has been great.Good parking, even in the truck with 16ft trailer attached. Pleasant staff, tidy counter & free coffee/hot chocolate on those cold days.My go to place.
January 2022 by Hamish Moore
As always, Anne was pleasant and efficient.As all the staff are.Had to visit your competition round the corner couple of days ago (for a chrome cabin hook which you quite rightly don't do - pretty unusual) and was just reminded how slow and morose these people are.No competition. Keep it up. Thanks,Hamish Moore
January 2022 by Simona
I bought 8 bags of 20kg post crete yesterday with no hassle. Sean served me, even helping me out to the car with them. Such a nice, strong, helpful guy.
January 2022 by Tammi Shearer
Excellent Customer Service - Phil has to be the most wonderful member of staff within this establishment. He went above and beyond to assist me in all areas of my visit to Tool Station, Ayr. Would highly recommend for all your supplies.
