September 2023 by Martin Taylor
Never answer the phone. Bought son new boots that's all scratched to bits tried phoning around different areas not one answer and when went in was sent on a wild goose chase to never get the problem solved. Only helpful store was Kilmarnock.
June 2023 by dompancho
Good selection for all ages. Fair prices
June 2023 by James Mulholland
I dont think there is anything sport related i couldnt buy got trainers for joggin on treadmill sales assistant young man was very helpfull full marks
April 2023 by -
Very poor, bad experience with staff, I tried to return an item, handed the receipt to the clerk, then quickly nipped off to try on the new item in the changing room.When I came back to complete the transaction the clerk asked me to provide the receipt. To which I replied that I had already just given it to her. She insisted that I did not give her it only moments before.As it turns out she had the transaction details on her screen, which she got from my receipt whilst I was in the changing room. It was the only method of identifying the transaction since I had not provided any other details to her.She passed the transaction number to the manager as I was insisting that they would have to find the receipt. Or provide a new one as there were other transactions on it.The manager was extremely rude to me and took an aggressive tone of voice with me. He said that I was "making a scene" and that they were trying to sort out the problem and I wasn't helping. However they "were" refusing to process the return which I had just handed the receipt over for to the staff member, and now it had disappeared.The manager was very rude and adopted an aggressive tone with me, he was confrontational and escalated the problem beyond a simple return in a manner that was extremely innapropriate.As soon as the manager adopted this tone with me, I realised that I was dealing with an aggressive and derrogatory incident, so I pulled out my mobile phone and started recording.The mannager immediately disappeared, and my receipt appeared on the floor at my feet. Which I picked up and said, you must have dropped this on the floor dear, when you were typing my details into your system and folding up the clothes on the counter. Sorry about that, but yeah, I do need my receipt. I then left.I was extremely disappointed by this incident and it was a shame because the day before when we bought the items the staff were lovely and in fact had a long and pleasant conversation with us. On two occasions in store, it was the reason I was back in to purchase more items and fix my error on an item that was the wrong size.---It must be a one off, and i think that sometimes upon reflection, the other person was really nice to us. So I've increased the score and edited this.
March 2023 by Miles Barley
As always, great service with some good advice on new running shoes. All round great experience.
December 2022 by Sarah Rolfe
Went in there to buy some football boots and I saw a pair I liked. I asked a guy if I could try them in my size. He looked at it said no before he had even checked to see if I was available. I asked if he had any of the boots were available in my size and he again very rudely answered just the cheap Adidas. He walked away muttering something. He really could care less about doing his job.
October 2022 by Michael taylor
gr8 shop. Gr8 service, lovely sports directing. GR88 SERVICE WOHMEN and so much choyce
October 2022 by Alexander Monteith
It's my first time, there. Good bargains.
July 2022 by Andrew paterson
Easy access, the car park is currently free as the ticket machine is still out of order
June 2022 by Donna Howie
Very bad customer service. The girl that served me couldn't have been less interested in her job if she tried. No hi or thank you or any sort of communication of any sort. I even had to ask how much my stuff was as she just stood there after she rung it up. Definitely not the customer service you'd want to come back to if that's the way staff feel about their job.
April 2022 by Michael Morgan
SD is always a positive experience particularly today as I found a great pair of shoes at a very competitive price. The staff were all extremely helpful and informative & all in all a very positive experience. Parking is free with the receipt.
April 2022 by Duffy P.T
Worst unhelpful shop ever. Its shocking prices. You can buy direct from your own football club cheaper.not a couple pounds cheaper.try £20 plus. The staff all stand about.its an effort when you ask for assistance. This store is a shocker if i could give minus stars i would.
February 2022 by Scott Mason
Got a good pair of air max for 95 quid reduced from 110. Always a sale on so usually good for a bargain.
January 2022 by Derek Davidson
Don't have any of the football boots in store they advertise online but then offer to price match online product but charge me a delivery cost although I'm there in person to collect......total scammers misleading the customers with false sdveftising!
January 2022 by Tracy Stewart
My dad would like to thank the manage from the aye sports direct store. He bought a pair of trainers before lock down took them back yesterday and she couldn't help my dad enough excellent customer service
