May 2023 by lee
Shambles of a place. So disorganised and medication never ready. Some of the staff are horrible too.
April 2023 by allen muir
Been standing for 5 minutes with one other person and no service being provided.
October 2022 by Robert Paterson
Used to be a great wee pharmacy but something major seemed to change a few months ago. I think they implemented a new system...and I don't think it's been very successful. Long waits for scripts that have been collected from doctors surgeries. Usually a queue when there was rarely one before and it takes ages for the queue to move. Then recently they stopped accepting card payments due to equipment issues. Morrisons for us now methinks.
October 2022 by Gillian Dunlop
Continued appalling 'service' from this pharmacy, I will never be back. Rude staff who don't care whether you get your prescription or not. Phones aren't answered and their customer service complaints department don't respond either! Complete shambles, would not recommend to anyone.
September 2022 by Tracy Hendren
Used to be good but standards have really dropped, you feel ignored when you go in, they look at you but carry on with what they are doing
July 2022 by George Sloan
Has to be the worst pharmacy in ayr. There is a constant queue outside u
July 2022 by Jane Rankin
Bankfield closed with no note to let the public know where to pick up prescriptions. Shocking way to treat their loyal customers
July 2022 by Paula Mcdowall
Queued out the door with 8 folk waiting outside and 6 inside. More staff required. Would recommend you have your prescription filled elsewhere where they can cope with the demand. Shocking I certainly wouldn't want to be ill standing waiting for them to serve me AVOID
July 2022 by Robert Campbell
Most of the staff are very pleasant and Ok when I'm in, however one or two aren't, and they know who they are !. At present during this difficult time, their telephone doesn't get answered which is not helpful to their Vulnerable Customers. Having wrote this can I mention that I have no complaints with the delivery Service, the Guy is a star.
July 2022 by alistair ferguson
Shut tonight at 5.30pm again, website claims it opens till 8.00pm will find out tomorrow if it has the pescription filled has missed irems in the past.May be time to try Morrisons.
June 2022 by Hez
Really disappointed with the operations of this branch. The new system seems to be causing problems in all Lloyds but recently I've even had a prescription being lost.Most importantly though is the website states an 8pm closing time, the shop has a typed notice with 5.30pm closing time until further notice. They are not answering phones so some people will get caught out.Update, now opening later.
June 2022 by JoMac
This is the most shambolic pharmacy I've seen. Can't get my prescription til 2pm because the pharmacist takes his lunch between 1and 2 and it needs to be him that gives me it. Only been with them a short while and wish I had never moved from Drongan pharmacy cos this is a joke. So I finish my work at 1pm so have to hang about for an hour just for him to hand me a prescription. The staff especially one is so sarcastic it's unbelievable she still has a job. They've cut their opening hours to 1130 til 530, before it was 9 til 8 and Lloyd's are doing nothing about it. Utter disgrace
June 2022 by BIGSCOTSCHEF
Absolutely terrible service, the male member of staff that spoke with myself and the other 12 people waiting to get served on 16/6/22 was so unprofessional and rude. 4 attempts to get my order. First day I waited 20 min I the queue 3 people were served in this time I was then turned away along with 5 others, next night waited 55 min to again be rudly told "we are not serving anyone else we are closed, if your not happy about it complain to your health board". Returned the next night at 1930 to find they have changed there opening hours and eventually on the 4th attempt I got served after waiting about an hour and also find out they have changed there opening times again. Absolute disgrace of a pharmacy.
June 2022 by david salotti
Shambolic. Customer service is non existent. Nobody seems to have a clue what is going on. Numerous open boxes of medications lying next to the counter and not a soul to be seen. Everyone through the back searching for a ?lost prescription? only to come out ten minutes later and tell the guy waiting that he would be added to a long list of missing prescriptions in the shop and to come back in a couple of days and ?hopefully? they would have found. He then trots back through to the back of the shop and leaves me and a fast building queue to wait. The girl supposed to be serving is meanwhile hanging about through the back then has the cheek to come through and ask me if I?m being served. Then told to wait ten minutes for a script they have had for over a week. 35 minutes later I get my 1 item. I never write reviews but this place is a joke and really need a kick up the backside! Avoid at all costs if you can!
May 2022 by christine jamieson
Friendly, helpful and useful advice from staff
