February 2025 by Jackie Jackson (Jackie)
Can't beat a caramel latte
January 2025 by Scott Maclean
Wonderful experience in Ayr Central Costa today. Lovely staff and big shout to Ciara who went out of her way to help me. Thank you.
January 2025 by Steve Pritchard
Extremely rude cleaning staff and when complained, I was confronted with an equally rude manageress. No respect for customers or legitimate complaints.
Visited the toilets, whilst my wife ordered coffee. I was faced with yellow signs stating Caution Wet Surface. With this in mind, I continued down the corridor where the cleaner accosted me with such a severe condescending attitude. Saying, "toilets are closed for cleaning that's why the signs are out" I can't stress enough, the attitude in which it was said. I said oh, okay and formed a queue for the disabled toilet. I noticed the signs were placed the wrong way around and on the reverse side, they said closed for cleaning. I rejoined my wife and asked for the manager. Now joined by the cleaner, who shouted over me and would not allow me to say the signs are wrong and that she shouldn't speak to customers that way. Much to my horror, the same attitude came from the manageress. I, of course, were trying to make myself heard and had to attempt to raise my voice over the two.
Never, have I ever been treated this way by serving staff in my life. They both need training in customer relations. Disgusting.
Both, talking over me, so I can't voice my complaint and the manageress, even told me I have to leave. Unbelievable. I left and certainly will not return to this branch and if this is how they train their staff, Costa have lost two customers in all their outlets. Not being spoken to that way. How about parents teaching respect for elders too. They were both very young, with attitude to match. How do you get to be a manager at Costa? Certainly not by customer relations
December 2024 by susan wilson (suzi)
Good service
November 2024 by Michele Milne
Coffee Is water no Coffee flavour at all....
November 2024 by Lesley Tasker
The young lady that was serving food and drinks constantly sneezing into her hand and continued to serve food and drinks without washing hands. Very poor hygiene and cross contamination. Utterly disgusting.
September 2024 by Sandymathieson matheson
Wonderfully well run , always clean, staff always happy and smiling,
May 2024 by michael dyer
Very good worth a visit
May 2024 by Margaret Mosson
Only passed by l wouldn't go in there as coffee too strong and pricey ?
May 2024 by Luke Dwyer (Elvenstardesign)
Nice place, pleasant, quick staff. Soy latte didn't really taste of coffee though.
December 2023 by James Wyllie
Great place to sit and chill.
September 2023 by Andrew Copeland
Needed cleaned more regularly
July 2023 by Andy Kyle
Staff very helpful
July 2023 by Jenny Scott
Fast and friendly service, ben is a credit to your store!
July 2023 by Mike Rigby
All good
