August 2023 by louise mcloughlin
Shop has quick service but can be waiting 30 min at the dispensary
July 2023 by Mike Jannetta ( )
Great service
June 2023 by Sandy Smith
Not good when u have to go in 3 times in the one day for your prescription.
May 2023 by steveacrowe
Getting worse. Items missing from prescriptions and prescriptions not dispensed by the time they said they would be ready. I am now checking items at counter to avoid having to make several trips for the same items (no point phoning, never answered)
April 2023 by Peter Coyle
Boots pharmacy used to run like clockwork a couple of years ago,now it has the most useless and incompetent staff going,why when there are 6 people waiting for prescriptions is some member of staff wandering around doing nothing,also the counter customers are now being served by the pharmacy staff increasing the waiting time,useless!!
February 2023 by Nikhil Reji Mathew
The shop is big but the customer service can be improved. The main thing is to talk politely and I'm afraid that you won't be able to see that in this shop. The shop in Dundee is way better than this one.
December 2022 by rob birch
Very helpful pharmacy staff
December 2022 by Steve McGinnis
Friendly staff great service
November 2022 by Tam
Bit of a wait but staff under pressure due to other chemists having problems. People were moaning but it's not the staff's fault they have suddenly become so busy. They were also polite under the challenging circumstances.
October 2022 by T
Bit of a wait but staff under pressure due to other chemists having problems. People were moaning but it's not the staff's fault they have suddenly become so busy. They were also polite under the challenging circumstances.
October 2022 by Gemma Spence
Nice chemist staff, slow most of the time, if they have your medication on the day stated (received the text) let alone the time.The whole shop is now closed from 1pm-3pm.
October 2022 by Katie MacLeod
Appalling.I was seen by out of hours after passing a kidney stone and also presenting with a kidney infection over the weekend. Nhs 111 mistakenly issued me an antibiotic I am allergic to, after speaking to them they issued a new one which they said they would email to the Arbroath boots Chemist for processing as a matter of urgency. At this point I was fairly unwell and had a bed on hold at urology if I got worse.I visited this chemist at 12.15 approx. The girl on the desk told me that they hadn't received my prescription from NHS111 and to take a seat while they look for it. No seats available and still in pain, I stood for nearly 40 minutes to be told that they then couldn't issue my prescription because "its been emailed to an inbox we don't have access too" and that the person who did have access was on their day off, and that they were now closing for lunch and to come back later. Bear in mind I am now nearly a full 24hrs without an antibiotic for a kidney infection. I left boots and the door was locked behind me as I left. When I got back in the car my partner was furious, walked back to boots to be told "they've all left for lunch, come back at two".We complained directly to boots head office during that hour and somehow, I got a call to say they located my prescription and it was ready. We collected it and a very apologetic manager was sympathetic but this is really not good enough and could've resulted in hospitalisation. The behaviour of an issuing chemist of an urgent medication is completely irresponsible and we will escalate the complaint with the relevant bodies - if only to prevent this type of behaviour and failures happening again.
September 2022 by Brian Dewar
Great service for when I went in for my prescription
July 2022 by andrew murray
Well stocked shop with helpful staff, pharmacy very busy.
June 2022 by Sarah Taylor
Went here to get my prescription while Llyods was closed and it was really busy there was a lot of people waiting but the pharmacists were doing their best to help everyone and it's a shame that someone didn't have any Patience and complained when they were in a supposed hurry he then came back after leaving to complain again, I could tell this one pharmacist was getting really stressed and I just wanted to go over and give her a hug, I sadly didn't but when I was served I told the woman that they were all doing a good job and thanked them and I could tell that, that little sentence made her less stressed.Big shout out to all the pharmacists at boots thank you very much for the job you do ???
