December 2023 by william wallace
Excellent service start to finish
December 2023 by Brian
Very good service.
December 2023 by James Littlejohn
Eye examination on 5th November. Excellent experience from entering premises to leaving. Was greeted on entering the premises and Lynne at the front desk arranged for Isman the Dispenser to take my details and manage the process. The optician Jill Rooney couldn't have been better. Very friendly but professional disposition. She made me very much at ease and fully explained the reasons for each test she carried out and the results. My thanks to Lynne, Jill and Ismaan.
November 2023 by Elinor Black
Got a letter to book an eye test only to be called and told I wasn?t due one. I found the staff very rude and loud. When I went in to book the appointment I was asked are you on benefits and what do you get? she would have been as well shouting it out to the street. !!! I had eye cancer that has now spread no empathy at all. Just rude
November 2023 by Wee Douglas
Staff very friendly and very knowledgeable, nice set up and good range if frames for all budgets
October 2023 by Yvonne Wood
Staff were polite but after having my eye test & scan I then picked 2 frames & paid for them. I went in a week after my collection date to find that they had no note of my glasses order or my payment. I had to show staff proof of payment via my bank app,after waiting for 20 mins I was then informed that my order had been placed in another customers account & that I would have to wait another 7 - 10 days for my new glasses.
October 2023 by James Murphy
Bad review Specsavers AlloaI booked an appointment online at Specsavers Alloa and received an email confirmation within a minute. I also received an SMS text confirmation two hours before the appointment on the day.I arrived five minutes early, to be informed there was no appointment and no record of my details. After 10 minutes my details were recovered.However, I was then informed that a member of staff was off sick and they were unable to fulfill my appointment. There was no offer to rebook me another time or date.I am very disappointed with the service I received from Specsavers Alloa on this occasion. I wasted my time traveling to and from the appointment, and I was left without any way to get my eyes tested. I would not recommend this branch of Specsavers to anyone.Additional commentsThe fact that my appointment was cancelled without any warning is unacceptable. Specsavers should have a backup plan in place for when staff are off sick.Specsavers should have offered to rebook my appointment for another time or date.I am concerned that this is not the first time that Specsavers Alloa has provided poor customer service. There are other negative reviews of this branch online.I hope that Specsavers Alloa will take my feedback seriously and improve their customer service.
October 2023 by Darren Michie
Been a few times and the staff have always went above and beyond with their customers ,I think Alloa is lucky to have such a great shop like this very professional too.Ten out of Ten to everyone.
October 2023 by C Hamilton
Takes all the hassle out of getting new glasses, easy to book, great service, good explanations as to option and all very simple, well recommended.
October 2023 by Frances Burt
Happy with new glasses, friendly staff
September 2023 by gracie nyandoro
The new glasses are comfortable and it only took me a day to get used to them.
August 2023 by Collette Sherriffs
Specsavers Alloa is a wonderful experience. Parking was close by and the staff were friendly. The staff are so friendly that it was a joy to attend. They understood my disability and weren?t condescending when they helped me with glasses and what suited me. It was a calm environment and clean too. I highly recommend using this Opticians. Even though I?m disabled they were charming to talk with and professional.
August 2023 by Donald
Staff are very helpful . My new glasses seem to be satisfactory. The price of my varifocals seemed to be reasonable and they seem to be working alright.
August 2023 by Jon Comrie
Recommend Store wholeheartedly, very friendly and attentive staff, both on initial visit and the follow up for fitting and collection. My new optician of choice going forward.
July 2023 by Douglas McDonald
Excellent service and understanding, great optician.
