January 2024 by Elaine Lawson
Update annual review. Been using the store with my son for 10 years now and still receive an excellent service.Quick comfortable and friendly. Dotty was on hand to help us choose glasses and sports goggles and go through the purchase smoothly. She interacted well with my son (and not just me) making us feel welcome and included. Thank you .
December 2023 by Ross Fraser
Very friendly and helpful service would recommend to anyone wanting cheap glasses and an easy experience. Plus the staff had a good since of humour
November 2023 by Dumith Priyadarshana
Had really bad experiences with agent who served me and maybe he is new or training I'm not sure. He refused to give my child children free glass and one of another team member had to intervene to the issue to arrange that.Week later realised has been over charged by £100 and when I call the number simple apology and there said one of the team member mean to contact me few days back and but they don't know why no one contact me.please be careful with this team of sellers in the front office..!
October 2023 by cdm846
Excellent as always. Polite, friendly, attentative and professional service.
October 2023 by Vanessa Hadden
Would have been a 5 but felt optician could have explained more why she was putting a letter to gp , came out very anxious
October 2023 by Bella Mackie
Everyone of uour colleagues were first class looking after me for my eye test first class x
October 2023 by Tom Jackson
Not at all happy with Vision Express. They sell you a pair of glasses and give you half off on a spare pair. They made me a promise and gave me 14 days to decide but when I went back they did not honour to make a king story short. I think that they should give you a written offer if you do not make your choice on the same day you buy your first pair. It felt like they were just trying to make me spend more money. I will not be back. I used to think this was the best retail store in Aberdeen.
September 2023 by Patricia Park
Very nice staff didn't have to wait long to get eye test. Very nice lady helpful in picking my new glasses. Reasonably priced. Plenty selection of frames
September 2023 by Yvonne Cowieson
I was stressed and in pain. The man that seen me was kind understanding. Gave me lots of advice.
August 2023 by Lairdy
Appointments are ALWAYS late and they can't get contact lenses to you on time poor service and they give no information on why your delivery has not arrived.
July 2023 by Linda Nichols
Excellent service at Vision Express. I was given a thorough examination and everything was explained in a very professional manner.
July 2023 by Vlados Vlados
The doctor was incompetent. I wanted to pick out and try on lenses. I was not allowed or advised anything . Very angry and frustrated .
July 2023 by g
Good service. Last minute appointment to get a foreign object out of my eye.
June 2023 by Karen Macfarlane
Called in whilst staying in Aberdeen - super friendly, helpful staff. Had a loose arm on glasses - they replaced the screw whilst I waited. 5 minutes later, glasses sorted & no charge.Can't fault the excellent service I received
June 2023 by Hamid Sahebi
Had to have 3 eye tests before they got it right and made me have double vision for nearly 10 weeks.Know that one of my lenses has Fallen out after 6 months they charged me £110 for a new lens and told I should carry them in a massive case in my pocket.Never again after 11 years.
