July 2025 by Andreu Castrero
Amazing customer service. So helpful and friendly.
July 2025 by Ronald Green
All good so far.
July 2025 by is J
Always good customer service, attentive, helpful and patient. Thank you.
December 2024 by Khadiza Begum
Staff are absolutely lovely have known most since the old branch absolutely hate the length of the queues and the pushing to use a machine . Im old school i love the desk with a human being , please keep people in branch and look at ways to have more people at the desk instead .
October 2024 by Adeluta Felie
Very good bank service excelent and Nice and qualifiquet personal .Best bank
March 2024 by marsha mcleod
Can u get more staff on counters. I have had to wait 25mins to get money out for my father of 84yrs told him to go for a coffee u can't leave pensioners standing waiting for so long get this fixed every week the same 3 or 2 people standing they could go on the counter. If ur were in a shop they would get people on till . Why u have a guy with clipboard asking wht they need and end up putting them in a que?????there is now 12 people I been here 20mins and not moved. I want a response form for manager
March 2024 by Aberdeen Jack
Disappointing interview with Caroline Thornton, Area Director. Her temperament was abrasive and intentionally discomforting. She asked irrelevant questions, some of which were personal, spoke over me and displayed body language suggesting she wasn?t listening. Despite my many years of customer facing experience, Caroline's feedback was that I should work in a call centre.I don?t believe I had a fair and consistent interview opportunity. Based on this interaction, it feels apparent that TSB has a lack of respect for prospective candidates and its people.
February 2024 by Norman Sinclair
Staff all very nice and helpful. Only drawback long queue. More staff needed on counters.
February 2024 by Nina Simpson
I like said to Amanda bain . Thank help me . I fell wet slip than go hospital. Knee swollen. I need text number . Because l am deaf .
November 2023 by Ronald Mathieson
Thank you to the ladies for their excellent attention today they were very helpful and attentive for my requirements and I hope to see them soon the staff are amazing ? kind regards ronnie mathieson
October 2023 by Jack
Disappointing interaction with Caroline Thornton, Area Director for an interview. She was very quick to grandstand her 20+ years service with TSB. Her temperament was off track and I felt she was aiming at making me feel uncomfortable. She asked irrelevant questions some of which were far too personal, spoke over me whilst I was answering and displayed body language suggesting she wasn?t listening or interested. The feedback received via the recruiter was that I was unsuitable for TSB and Caroline felt I should work in a call centre. I don?t believe I had a fair and consistent interview opportunity. Perhaps I have been purposefully sent in another, more beneficial direction. Honestly hope I never cross paths with this abhorrent individual again.
August 2023 by Alexander Simpson
I was there enquiring about interest at 10.30 and the woman I got couldn't have been more helpful.
July 2023 by Irina Murzina
I want to express my deepest thankfulness to bank TSB /Aberdeen Nicholas /to stop fraudulent transactions and specially to AMANDA BAIN which quickly recognised it and helped me to return my money back .Nobody did it before .I am very grateful for such help .
July 2023 by Nagabalaji Thota
Utter disgrace with the service, half of the staff doesn?t know what is going around with own machines(computers), make u try Deposit self check out and then realise some thing wrong with machine then again another 20 Minutes to get the cash back which wasn?t accounted to the account, 4 or 5 tellers available but only one has been utilised, other running around with no clue, just can?t believe I had to spend one hour in the bank just to deposit.I was late to work that?s another issue I have deal with. Parking ticket ran out.Tsb Completely out of control.
May 2023 by Patricia Park
I waited half a hour in a queue only 2 staff behind desk a guy wandering about with a clipboard he looked a bit scruffy if he was management. Had a bit of a disagreement with a younger member of Staff when guy was walking past with papers in his hand he followed him to the back of counter That should of not happened in front of customer. A customer at counter busy talking about the weather and his holidays to staff member. Could she not of said politely that there's a que and sent him away he was there for 10minutes Everyone in que was getting restless and que growing some people walked out ???
