July 2025 by Pawel Rogalewski
Very disappointing experience with TSB Bank. Staff were extremely rude and unhelpful when I tried to withdraw my own money. I was told I couldn?t make the withdrawal simply because it was a Saturday and close to closing time?something that?s not stated anywhere in their policies or on display. It?s ridiculous that a bank can restrict access to your own funds without clear notice or valid reason. Based on this experience, I will definitely not be keeping my money with TSB any longer.
June 2025 by Adam Mohamed
1. Where does it say you don?t offer counter service on weekends? Looked up on Google if your open had no idea counter is off. Came in pouring rain with a baby to find that out a bit rubbish
2. Staff member honestly looked like she didn?t want to be there and came across as quite unhelpful and tbh rude the look and tone she used was just not really great
June 2025 by lisa
I was paying my credit card, the cashier is reluctant to give me a receipt, weird!
April 2025 by John Grant
The way you treated my mother the other day was a disgrace, been with tsb since I was 18 I will be changing my bank accounts, ISA etc in the coming months.
November 2024 by Jacqui Innes
The Young teller was very helpfull. Was good to speak with a human being and not fumble with the Internet.
September 2024 by AG ARECDEGo
Very rood and not nice cashier
She refused serve me because she said they are closing 4 but they are closing 5. This bank is the worse bank I ever been. I think they should learn manners. Costumers service 0. This is not the first time.
July 2024 by Kelly Flinn
As soon as I went into get my Internet banking sorted I was seen right away by a pleasant young guy and he explained everything he was doing and was actually taking his time to make sure and asked if I had any questions....cannot thank him enough and back to see where my money goes......so a Big Thanks to T.S.B for employing someone that actually takes his time and never seems to be just in a rush.
March 2024 by Per A
Nice friendly service
January 2023 by Tracie Alexander
Very helpful
January 2023 by Ian Matthews
Very helpful
October 2022 by Kingswells ABC
Looked on Internet time closed 5pm when arrived at 4pm to be told teller closes 4 pm. I said to woman it says 5pm on internet rudely she says it says 4pm on door. Not even I'm sorry for confusion making it all my fault for checking opening times online. God forbid me being so forward thinking. If this is customer service God help us all. ?????
October 2022 by Karen Fraser
The waiting times in the queue is unacceptable. The 2 usual tellers a grand job under the circumstances .
May 2022 by Margaret Megan Hutchison
They are very nice and welcome you in the bank
February 2022 by Jarek Wrobel
very rude service downright frustrating you can't get what you need,stressful, we are thinking about changing the bank
January 2022 by Ronald Stephen
Very helpful and polite.
