August 2023 by DONNIE KING
Mooie locatie,goeie
July 2023 by F4216NLmarkh
I booked the Sure Hotel by Best Western in Aberdeen via the booking.com website for Saturday the 24th of June 2023 as we were attending our first full family get together since before lockdown. On arrival at the hotel I was given the key by the receptionist and went up to my room. Imagine the surprise when I opened the door to find the bed covers in a mess, an open suitcase on the floor and somebody in the bathroom! I immediately closed the door and went back down to reception to let them know about this issue. The receptionist didn't really have a clue as to what was going on and just told me he was sorry but there weren't any other rooms. I asked him what he expected me to do as we were now stranded with nowhere to stay and told him to call his manager, which he eventually did. The manager ignored the multiple phone calls that he made so I suggested that he try other hotels within the chain. He tried the 2 other Best Western hotels in Aberdeen and was told that there were no rooms. I suggested that he contact the nearest hotel to arrange a room for us, a Premier Inn, which was just around the corner. He said he couldn't do that as he had no authority/knowledge of how to do that. Exasperated and dealing with an upset wife I then said to just give us a refund. He couldn't even do that so we left with nowhere to stay for the night and out of pocket. I then walked round to the Premier Inn and was able to secure a room at an additional cost. I took the receipt for this room round to the Sure Hotel and asked the receptionist to please hand it over to the manager along with my phone number and to get her to contact me on Monday when she was due back in as i expected them to pay for this room due to the massive inconvenience they had put us through. I waited until Wednesday (28/06) and as I had heard nothing from the hotel, contacted them and managed to get hold of the manager. She said that she'd been too busy to look into our issue but was aware of the receipt that I'd handed in and she would investigate it and get back to me later that day. I then waited until Friday before I called back after hearing nothing from them and she told me that she'd contacted booking.com to arrange my refund and had passed the receipt for the Premier Inn up to her manager as she couldn't authorise the payment. I then waited, once again with zero communication, until Monday (10/07) and called the hotel to find out what was going on. I was told that the manager had gone on holiday and no one else knew what was going on with my issue. At this point I decided to contact booking.com. They told me that no refund had been initiated by the hotel, however, they would take their own action to ensure that i get the refund but it may take a little while as they need to talk to the manager. After emailing Best western directly i received a reply, from a different manager, on 17th of July finally apologising and stating that i would definitely get my refund but refusing to give me any good will gesture towards the cost of the last minute hotel i had to book. It is now the 31st of July and I've still not received a refund, despite more promises and I am now at the stage of looking into legal action which i find unbelievable considering they've admitted fault!
July 2023 by mark denton
Really big room and excellent facilities for the price I would say first classFood & drinks: There was a nice selection of complimentary goodies
July 2023 by Suzanna Sheil
It's been a while since we have stayed here. But as always, comfortable beds (best night sleep) welcoming staff and lovely rooms. Looking forward to staying here for work once again on a regular basis ?Thanks guys
July 2023 by George McDonald
Nice & clean everything ok, apart for the socket for kettle under a table had to go on hands & knees to plug it in & the phone charger,(room 2017)very friendly & helpful staff, will certainly use again.
July 2023 by Andrew White
Nice interior clean outside building in need of a good clean up and repairs location terrible hotel is above a shopping precinct and in a residential area but overall room was great and staff very friendly we were there only one night so did the job .no bar available
July 2023 by youngbarty78
Was put here due to the Station Hotel overbooking my room. Location is a bit out of the way and there was no aircon in the room although it was clean and tidy.
June 2023 by Jane T
Clean room, comfortable bed, hot water (bit tempermental), fridge & extras including crisps and juice/water. Hotel doesn't have the best outlook and parking is limited to shopping area but a bonus is it's on main bus route, frequent services. Staff are always friendly and helpful. Didn't have breakfast this time as feel £6.95 is a lot to pay for a continental, which we can do ourselves - cooked breakfasts no longer an option since lockdown and feel hotel is looking a bit tired.
June 2023 by ????? ???????????
This is the best hotel in Aberdeen, and I wholeheartedly recommend it to everyone! The rooms are spacious, bright, and immaculately clean, with all the necessary amenities. The beds are comfortable, making it easy to fall asleep. The restaurant is wonderful, with beautiful panoramic windows. Cleanliness is highly valued at this hotel! It's a relatively quiet location, and there's a bus stop nearby, making it easy to get to the city center. There's also a supermarket nearby. However, the most valuable aspect of this hotel is its staff. They're incredibly kind and friendly, and they'll always be happy to help!
June 2023 by Lina Akopova
Very good hotel, excellent location with good access to the city center. The rooms are spacious and comfortable. The staff is amazing - always helpful and supportive. Breakfasts are incredibly tasty, suitable for everyone with any taste. I recommend this amazing place to everyone!????????
June 2023 by Angela Baker
The main criteria for our stay was parking, as we had tools & furniture in the car. The parking advertised turned out to be a rough shopping precinct, with a nightclub entrance & warnings about leaving valuables in your car. There was even a chalk written warning on the wall from a local resident. Inside the room, the bed frame & chair had dubious stains on it & although the window was closed, the traffic was noisy & we could hear every word from the TV next door. We did something we have never done before & just walked out, deciding losing the money for the hotel stay was better than losing the contents of the car & staying in such an awful hotel. In fairness, there was a nice welcome pack in the room.
June 2023 by wkndowsmark
Great hotel, good location close to the centre, there are dominos and papa johns underneath the hotel as well as 2 shops. Rooms are clean and spacious, the staff are friendly and helpful and there is a good breakfast. Very good experience
June 2023 by Ira - Ira
Great hotel with very friendly staff! Cozy rooms, good restaurant, not too far from the center. I recommend
May 2023 by U1498APam
Terrible!! Booked online, turn up at reception to then be told I had no booking, even though I had a confirmation number, due to it being a bank holiday I was told to phone the office in America, I asked the reception staff member if they could do it due to it clearly being a fault in there system and was told NO, I had to do it from my own device. America couldn?t understand why the information wasn?t passed to them, I was then suggested by the reception man to try somewhere else, I told him it?s 3:30am in the morning and I have given my bank details for this so NO i won?t go somewhere else, he also made rude comments to my partner suggesting she was ?a bit on the side, etc etc? so unprofessional and was lucky I was on the phone when these were made! Eventually he decided to just give us a room, took myself and partner to it, room was freezing cold, there was a window that had been left open.. etc etc, ABSOLUTE SHAMBLES!! will never be back, and this staff member shouldn?t be in this line of work? absolute creep!!
May 2023 by martinaaO2394KB
One of the main reasons I booked this hotel was to ensure secure car parking - whilst the hotel state that this is the case, the car park is actually by a bank of shops at the back of the hotel which has a Farm Foods, Papa John's & Chinese take away and has no security or guarantee that your vehicle will be safe during your stay. The room was basic, and no side lights worked so you could only have the main lights on. There was no thermostat in the room and the heating was uncomfortably high. There were several pigeons roosting directly outside the window (not just the room I was staying in but all along that side) and the mess outside the window was not pleasant, worst of all was the noise as they made noise most of the night and very early morning. Furniture was stained. There was a kitchen area and whilst there was no obligation to provide any breakfast food, it would have been preferable to packets of crisps.
