January 2024 by George Duncan
Always had good service at bank
May 2023 by Alex Gilbert
Not impressed was away to get money out the bank but some how changed there closing times from 5 to 3 absolutely disgraceful that is
February 2023 by Critical Thinker
Terrible bank, even their own complaints department lie to you on the phone (nothing against local branch but the company in general is disgraceful)
October 2022 by fariha ibnat
Waste of time
September 2022 by Joaquin Pardo
Awful service. Please avoid this bank. No customer service at all. Having an issue with my credit card and they just told me to call a phone number. 50 minutes just to pickup and the problem still unsolved. Three months to get an appointment.They took my money but there?s nothing in exchange.
April 2022 by Marc McNaughton
Awful Bank.Updated Review 07/04/2022:Had to go into this branch as my online banking was blocked due to my attempt to transfer money to my solicitor.I went in at aprox 3.50pm and was directed to the desk. I sat down and greeted the lady behind the counter, who proceeded to chat to her colleague about her upcoming holiday before even acknowledging me (senior lady with short white hair).I explained why I was here and the lady ignored me and asked if I had a card, despite my statement clearly stating it was a savings account. She was quite rude and ignored my reasons and asked me again what I was here to do - clearly not listening the first time.I was them directed to an office where I was served by Chris. Chris had to phone the anti fraud department and we sat there for 55 minutes on hold (something I did twice already on the phone the past 2 days!).The fact that members of staff have to send hours on hold just like the rest of us baffles me.55 minutes later it was approaching 5pm when we eventually he got through and we had to pass the phone back and forth to speak to the call centre (despite Covid still being a thing we still passed the phone back and forth). After a horrible amount of questions by the anti fraud call centre (which I did at home before being told I had to visit the branch!) we eventually made my payment.I then wanted to make a £1 transfer to an account I hold with another bank prior to making a transfer of a larger sum. I was told by Chris and the call centre person that they would not allow me to do this - either I could transfer all the money or none at all because it was past 5pm. I decided to just transfer it all out of the account and had to go through the same amount of horrible questions on the phone, again passing it back and forth between us.I then asked for a statement of the account but was told this was not possible as it was after 5pm.I then asked if I could close the account but was told I can not do this as it is after 5pm.Eventually I left the branch at 5.15pm, having spent 1 hour and 30 minutes there.It is rediculous that even staff have to spend around an hour on hold to even speak with a colleague.I'd recommend having the ladies at the desk in the back to be trained again on customer service, as the senior lady with white hair is very rude.Overall a terrible service in this branch. Just as terrible as the telephone support you get from Santander (which is a whole other story!).Honestly I'd recommend never banking with them, unless you want rude staff and want to spend hour on hold - both at home and in branch!I will be closing my account as soon as possible.Go to Nationwide or Bank of Scotland - I've never had any issues with them.----------------------Original Review 26/03/2022:Not so great and not the most polite or approachable staff behind the counter.I plan to close my account soon as other local banks are far more helpful and modern.They couldn't even order a statement for my account as my account only has annual statements... Unhappy with this, I messaged santander via internet banking and got a statement sent to me a few days later...Why they couldn't do this in the branch baffles me.The overall attitude of the lady working the counter (Saturday 26th March around 12pm, senior lady with short white hair) was just poor and came across as 'I'm older than you so I must be right'.
February 2022 by Preet Matharu
Nice branch. David Scott was a great consultant, friendly and chatty! Helped me out quickly in terms of issuing a card replacement and closing an account.
July 2021 by all gold
The only Santander branch left in Aberdeen is now closed on a Saturday. A major inconvenience to customers who work full time and need to pay in cash on a Saturday - you can't do that with online banking! Shut the customers out and they won't come back. Hopefully it is a temporary measure as their sign says. If not, I'll be transferring my accounts to another bank.
July 2021 by Ian McDonald
online payments with Mastercard have been declined but are held in pending reducing my av balance. AGAIN
July 2021 by Enrico Simon (Ecobilly)
Terrible service, unhelpfull customer support
January 2019 by Lucy and Emily and Lucy Gosling
Always have had very good service from the beginning of my time with Santander am very happy with their guidance and advise.
July 2018 by Pat Gosling
Always have had very good service from the beginning of my time with Santander am very happy with their guidance and advise.
January 2018 by Flo Rian
Staff there don't give advice, they just give you a phone so you can call the call center.
November 2017 by Charles Neau
Disliked the fact that you can't have a visa card directly if you are a foreigner. Overall it's a good bank which is known around the world. I would have stayed longer with them if only they had an easy way to upgrade the account.
August 2017 by Nicola Morris
No number for the Aberdeen branch all numbers are either 0845/0345/ which costs a fotune as on line for about 15 mins before you can get someone. Its terrible what's the big deal of making a phone number statimg with 01224!!!!
