March 2024 by jon shannon
I visited the Aberdeen branch for an assessment of my suitability for lens implants. During the assessment it was noted that I have a previously undiagnosed eye condition. This was explained in detail and the team have referred me on to the local hospital for further investigations/treatment.I was invited back for further scans in order to assist in the referral and have been prescribed treatment. From.start to finish everyone has been welcoming, professional and very friendly.It's very obvious that everyone I came into contact with cared passionately about their roles within the company, with the patients best interests at heart. I would highly recommend Optical Express in Aberdeen if you are looking for great personal service and attention to detail. I give this top marks... thank you.
March 2024 by michelle stewart
The staff were lovely I had a lovely experience I'd recommend the optical express in aberdeen to anyone who felt uncomfortable the 3 members staff that dealt with me made me feel at ease and were very efficient
February 2024 by David-John Morris
I recently had a free consultation for laser eye surgery. All the staff involved were very helpful and patient for any questions I had regarding the surgery or the testing they carried out for the consultation.
December 2023 by Sankar Sripada
Very professional and helpfulWent out of the way to help me between Dundee and Aberdeen Both Victoria and Scott have been very helpful
November 2023 by Gordon Richmond
Went for annual eye test today. Excellent opticians explain everything clearly ?
November 2023 by REGINA AFOLABI
It was a great experience.They are ready to listen to you at any time and the issues will be resolved to make their customers happy.They can go extra miles in other to satisfy their customers
September 2023 by Cassandra West
I went to Optical Express today for a consultation and my advisor, Adam Stewart was just outstanding. He was very knowledgeable and easy to speak to. He explained the purpose of the equipment and what to expect which left very little surprise and I was grateful for this. I felt very aware of what was happening and this was comforting. I didn't feel pressured to consent to or buy anything immediately either and I think the freedom to process all the information and to make an informed decision in my own time is important and it was also something I valued about my experience today.I feel very comfortable with all the staff I received support from today and I look forward to the continuation of this journey.
August 2023 by Paul Hogie
Needed new nose piece for sunglasses, because the other had dropped off and was causing irritation. The optometrist was very helpful provided two matching nose pieces which were close to the originals and then refused payment. Just happy to help a traveller. Great customer service with a willing and helpful approach. First rate.
August 2023 by James Mark
My initial consultation at Optical Express in Aberdeen was a very good experience.The staff, Adam & Scott, were friendly, knowledgable and efficient, whilst making me feel relaxed and I didn?t feel rushed at any time. There were plenty of opportunities to ask questions and I left feeling very well informed of my options available to me.
July 2023 by Kirsty s
I visited the store for laser eye surgery. Claire, Michael and Scott were awesome during all my visits to the Aberdeen store. Welcoming, friendly and highly knowledgeable. From the first meeting i was put at ease straight away. Highly recommend ?????.
July 2023 by Richard Csiki
I visited Optical Express Aberdeen end of May to have a consultation for Laser Eye Surgery. Adam was really polite, helpful, kind and talked me through what to expect etc. I?ve had my surgery done 2 days ago, but I can?t say enough it was the best decision of my life. I felt comfortable from start to finish, the staff were very friendly and helpful. I would recommend it to everyone!Kind Regards, Richard
July 2023 by Jillian Haggerty
I was in the aberdeen store yesterday ( 30th June) for my eye test and got taken the time my appointment was.staff are so friendly and helpful and nothing is too much trouble for them.i would definitely not go anywhere else to get my eyes tested or for my glasses which I ordered yesterday.thank you for your lovely service again.
June 2023 by Barry Riddell
Visited the Aberdeen branch yesterday with my 84-year-old mother, what a refreshing change to have nice polite people who want to talk and make you comfortable.My mother is in a wheelchair, when going into the shop a young lady (Claire i think) noticed us at the door and helped us get in, then we all chatted for 10 minutes before our appointment.Adam the gentleman who carried out the tests on multiple machines was so so patient with my mother who was happier talking than doing the tests. He kept his cool and remained focused (well done) the staff then helped us up the stairs to see the consultant (Scott)He was very professional and talked us through the ins and outs of the operation required, and advised that the operation would not make a real difference.Great to see it was about looking after people and giving the correct advice and not making a sale.If you want good old-fashioned service with a smile this is the place. :)
June 2023 by Alistair Quinn
Went in for a laser eye surgery consultation. An optical advisor named Michael did my pre tests and was very patient. The SRO Scott answered all my questions and I'm going ahead with the surgery. Claire the manager dealt with me after seeing the optometrist. Can't fault the staff or the experience. Would highly recommend.
May 2023 by Caitlin Taylor
Had my initial consultation with Adam in Aberdeen and it went really well, didn't make me feel pressured at all, he was very kind and reassuring. Still deciding whether to have the procedure or not but I have no concerns regarding their work, all of my questions have been answered and feel like I can easily go back if I have more. I only have some personal nerves which they have calmed as much as possible. Overall great service.
