January 2024 by George Hunter
Tried to hire a kilt albeit on Friday 29th for Hogmanay. Was told yes but on top of the standard fee there would be a "late order charge"Obtained the kilt hire from a nearby competitor who didn't have such a charge and so I didn't feel like I was inconveniencing the staff by giving me a service
November 2023 by Ryan Smith
Great experience for my wedding. Thank you so much to the whole team ?
October 2023 by Lee Jones
Step in store for quick brows for some items of interest. Met Ben , explain what I was trying to do , he came up with a few solutions for me.Excellent staff Excellent service Excellent selection
September 2023 by Thom Whyte
Avoid this place for kilt hire. The service was awful compared to others in Aberdeen. I could go on, would give 0 stars if I could.
July 2023 by Norman Will
Impressed with the "good old fashioned " service in the hire department, lots of experience in the trade, nothing was too much trouble for him (sorry can't remember his name,)
June 2023 by Kim Scott
It's a kilt shop???Not sure what else to say!Staff always friendly, welcoming and helpfulHires are getting really expensive now!
April 2023 by Scott Meikleham
Very unreliable and poor customer service. I placed an online order due the 10% discount online offer on Saturday 25th March. I received a phonecall to double check my order before processing. This was a week after the order was placed. When asked about this they advised that they were waiting on one of items coming into stock. This was not stipluated on the website at the time of ordering. The 10% discount was also extremely misleading which did not apply to all items on the basis it would only be applied to full priced items. Again the website did not list the most expensive item in question as a sale item. Cancelled and asked for refund.
March 2023 by Jaye Wakelin
Ordered a kilt for our wedding this July and when a family member has went into the store to order there matching outfit he was told the kilt had been discontinued. We are deeply angered by the non existent customer service. I dread to think if we had went to collect the kilt the day before the wedding to be told it's discontinued. Avoid at all cost.
March 2023 by Jaye mann-michie
Ordered a kilt for our wedding this July and when a family member has went into the store to order there matching outfit he was told the kilt had been discontinued. We are deeply angered by the non existent customer service. I dread to think if we had went to collect the kilt the day before the wedding to be told it's discontinued. Avoid at all cost.
March 2023 by Jessie Anderson
My experience with McCalls Highlandwear has been nothing hort of PHENOMENAL!!!! I am located in Canada but eloping to Scotland so I contacted McCalls via email to discuss the possibility of ordering a kilt package for my father to pick up once he arrives.The service was FANTASTIC! - Helpful, Friendly, Prompt, Resourceful and just so smooth and easy! I loved that I could show my dad the options on the McCalls website but then had a wonderful, WONDERFUL associate to work with and gather and prepare the kit for us.They made the experience so positive that I wish I had more to buy! Will definitely be using McCalls in the future and plan to visit when we travel there ourselves.They are exceptional and I am SO glad I was able to work with them, what a fabulous experience for a once in a lifetime purchase. Very, very special to my family and I!Jessie
March 2023 by Michaela Cameron
Don't order your kilt at McCalls. Calls go unanswered or you get fobbed off with "a manager will call you later" and they never do (was told this 5x before going in person to find out what was happening). We weren't told the jacket the groom was ordering was on a 6-month wait list and wouldn't arrive until after wedding until we enquired 4 weeks before the date. No help finding an alternative. We didn't get the promised discount and never actually received the allegedly ordered jacket.
January 2023 by Forbes Mitchell
I was delighted with my kilt fitting by an expert there's no doubt about that, Craig was just great a proper professional. He made doubly sure everything was as it should be, perfection. It would be great if all personnel worked to his very high standards, McCall's are very fortunate he works for them.
October 2022 by ian struthers
Customer service is excellent, the lady who helped me was polite, friendly and helped explain the difference between the Tartans I was looking at
October 2022 by Narcis Vasiliu
Lack of hospitality - I had a small luggage and I asked the seller to put them somewhere while I look for what I need, I was rejected.I bought Harris Tweed Brora bag with 65 pounds but listed on the website with 55.
September 2022 by Allistair Taylor
Went here due to Philip king being taken over by them. Bad communication and organization when phoning in trying to rebook measures etc. On collection it's a good thing we made them check everything was there rather than trust them, as half the kilt stuff wasn't packed. Glad we checked before travelling 3 hours to a wedding. Only good service was a young woman( long brown hair) downstairs that did my son's and I measurements, you were great. Two stars are for the actual kilts quality being good, but that's about it unfortunately.
