March 2024 by David Blake
Customer Service are two words which this company does not know the meaning of. If it were possible to score less than 1 star then it would be appropriate. They never ring back and you have to keep making the enquiries as to what is happening.
November 2023 by Alan Somerville
Disinterested salesman, couldn't be bothered getting keys for any used car, and then after inviting us into the showroom, he opened one car and then disappeared to chat to a lady on the sofa! Never even asked our names, business or anything about what we were looking for. He should go to VW and learn some skills and manners from their sales team. It must be hard enough to sell Range Rovers at present due to reliability and theft issues, but if you employ a salesman like this, matters won't improve! He didn't even ask our name or contact details, he must have had more pressing issues to deal with!
June 2023 by G McKee and son
Hi I wonder if anyone at your motor group can help meI put my jaguar xkr into your new bridge branch over 11 weeks ago to get the abs light put outLast week I got a phone call saying that the repair now carried out but on a test drive the speedometer wasn't work , ihave called several times but the calls.can someone please call me as I just want my car back.
November 2022 by William Watt
Great service during time of estimate.
June 2022 by Linda Stockwell
very friendly & informative, dealt with Malcolm & James at Perth store. Nothing was too much bother. would recommend.
April 2022 by Ivan Haggart
Bought a new M4 but I didn't like it so I sold it after six weeks only to be told it still had finances on it. So John clark sold me a car with finances still outstanding. Then I bought a New 7 series and after six months still no log book went into Aberdeen to ask about it and was told its a mix up with the Dundee dealer. Got my private plate transferred onto it in November and went to get it taxed on March only to be told by DVLA that I don't own the car? . I have tried to get this sorted out but still nothing now I can't use my car as my insurance company must know the owner of the car. It was a x demonstration car from Dundee shocking service from this bunch of clowns now going into the hands of my lawyer
March 2022 by Jim Nimmo
Far too many issues and attitudes , read their emails, never buy a car from the ? family run business ?
March 2022 by clarke whittaker
I bought my VW golf from John Clark in November 21.I first contacted a sales rep in regards the vehicle, not knowing much about cars I asked my nephew, a mechanic, to speak on my behalf and ask about the history, what John Clark did to the car in regards vehicle checks etc.. the rep said John Clark thoroughly check any used cars that come through them and anything that needs doing within six months, MOT, service etc.., is done to the highest standard, also a twelve month warranty is on all their cars.With all this information I obviously went ahead with the purchase.As I live in Scarborough and the car was in the Dundee branch the obvious way forward was for the car to be delivered to my home address at a cost of around £300, to me. I accepted this.John Clark couldn't get it transported for around three weeks, at great inconvenience to me, I accepted this.The day of delivery, I booked a day off work, I was called the rep said he was sorry but the car was still in the forecourt and he would get it to me the next day, as way of an apology he would have the GTD badge sent to me as the one on the front of the car was worn. I accepted this, still no badge has arrived.Approximately six weeks and less than 800 miles driven the service light came on. I contacted John Clark and spoke to the head and of sales, he checked the cars history and said that the car hadn't been serviced and apologised. I accepted this.He said for me to get a quote from a garage and John Clark would pick up the bill, this took almost two weeks as the accounts department were given the wrong contact details for me. I accepted thisFinally the car goes in and the mechanic highlights the NSF wheel bearing needs to be replaced, I ring John Clark and I'm told to contact the warranty company who say I have to have further inspection done on the car to see if they will cover the cost or not. I accepted this.The car goes in for further investigation and now the OSF wheel bearing needs replacing, I again have to speak to the warranty company to see if they will cover this aswell. I accepted this.I have now owned the car for less than four month's and, including service, the car has been in the garage four times at a massive inconvenience to me.As I write this I am currently, around, £800 down untill the warranty company send me the money, all of the above is caused by John Clarks failure to deliver a service that I have paid for.I have been mislead, inconvenienced and completely let down by John Clark, they have failed to deliver on any of the company's values in regards to me and my custom, I fully appreciate a 15k sale is probably a little sale for them but it says nothing in the company's values and beliefs that I will be treated poorly because it's a little sale.I will never buy another car from John Clark as I feel I came to them in good faith and have been totally let down, I am writing this to warn any potential customers who may get the same treatment. Do not buy a car from these charlatans.
March 2022 by Harpreet Singh
Terrible customer service
January 2022 by Paul Duncanson
I?ve used Gerry & the team at John Clark Motor Group 3 times over the last couple of years. Bought 2 new cars & sold a car both using the Aberdeen & Stirling branches.Excellent customer service & seem to go above and beyond to help you out. Great to use a dealership I can trust!
September 2021 by Cate Cramond
Absolutely disgusted at the service my nephew and his partner have received from this company. After purchasing a new car they had to wait 2 months to actually receive the car itself. Since they got the car it?s been in and out of the Dundee branch on 3 occasions and now it has a 4th fault and the engine management light is on. I?ve contacted the garage on their behalf and I can say the staff have no customer service skills whatsoever just a cocky attitude about them. No inference in trying to help a young family with an unsafe car they have sold them. I want a member of your complaints team to contact me to discuss further. After reading your reviews I can see a common theme or poor customer service. Very disappointing.
July 2021 by Strachann SSammy
James in Dundee branch listened to exactly what kind of car I was looking for. Very friendly and also professional. Would definitely recommend ??
April 2021 by robert vanwynsberghe
The Dundee Bodyshop has gone beyond the standard in providing service in these COVID times. We were forced to leave our car for repairs as we returned home to Canada. Debbie and Roy among others not only helped to repair the car, they stored in and are now helping to get it sold. They never asked for anything in return and have been very courteous and understanding. This experience is unique and truly appreciated. I would heartily recommend the Roy Clark - Dundee Bodyshop for not only their work but also their professionalism.Rob, Vancouver Canada
March 2021 by david mcneillie
Young sales man could not match deal with another mini dealership.but a nice young man
September 2020 by Ewan Cameron
Awful customer service, the chap who I assume is the manager who sits behind the glass up the steps makes you feel like a nuisance and an annoyance - not a paying customer. Truly horrible experience. If you can avoid this garage I would recommend you do.
