November 2023 by Vladimirs Kulebjakins
Good service, friendly personal.
September 2023 by Helen Sharma
Sat in HSBC right now. Been sat here 40 mins? All I want to do is send some money from MY ACCOUNT account to another account. They make you jump through hoops just to do a simple thing like a bank transfer. I was told I HAD to come into a branch. I couldn?t do it online as it?s over £25k. I had to drive for AN HOUR to get to the nearest branch because they have closed all the local branches. Then I had to pay for parking and now I?ll have to drive another hour to get home. I?ve been sat here for 40 MINUTES in a waiting area just to send a bank transfer. It?s ridiculous! They close all the branches then force you to drive ages to get to a branch just to do a simple thing like transfer some money. Oh but they?ll do it over the phone if you?re a Premier customer so for certain customers if you?re lining their pocket then you?re good. And yes I will be switching to another bank. HSBC ARE THE WORST!!
August 2023 by Alex Martirosov
Worst bank I have ever worked with. For some reason they decided that they know better where to spend my money. And if you don't like something, just block the application.
July 2023 by Stephen Jeffrey
Omg, such a horrible place to go and actually try and PAY a credit card off! The old cake on the front desk was as much use as a window on a submarine. No help what?s so ever, couldn?t pay off the card IN THE BRANCH??? Had to do it all online/on the app and then I have to be the one to phone them and tell them that the direct debit was getting cancelled ?????! Will never bank with HSBC again!
July 2023 by Mary ?tolly? Tiles
Great service and support. Thank you.Mary
June 2023 by Istvan Pavel
I applied to open a business bank account on May 13. They didn't even do the ID check in 1 month. I was in the bank branch 4 times. Nothing happened. I recommend avoiding this bank. This is bank, rubish.
April 2023 by David
Have never had a worse experience with a high street bank branch. Clueless customer service agent acting as a go-between for the manager. Conducting business in the waiting area - disrespectful. Made to wait over 45 minutes for nothing. Can't believe it - I'm a longtime HSBC customer and have now moved my accounts to another bank. No wonder high street banking is dying in the UK.
April 2023 by Robert Foigt
I always do everything there efficiently, the service is nice
March 2023 by Joshua Oluwatimilehin
I will not recommend this bank for an individual or corporate entity. Customer service lacks professionalism and are incompetent. Felt disappointed both times I tried opening an account in the branch.
February 2023 by Isaac Swain
A great branch with lots of self-service options and counter service downstairs for more complicated transactions.
November 2022 by William Fraser
What is it with banks become money grabbing. Charged £5 for an international payment... OK, that doesn't sound bad... Until you find out the payment was completely in GBP... Oh, and it was receiving the payment not sending it. That is a made up fee if I've ever heard one.
October 2022 by Linda Dawson
As a small business owner I would not recommend this bank. In summary they are keen to get you as a business customer but communicating with them when you need assistance is very challenging and time consuming. There is no local presence as local branches only deal with individuals not businesses. We thankfully have not required much support but unfortunately when we did for a serious issue the support was not there and was very harmful to our business. They also admit to not having expertise in scottish law which our support was related to, therefore I'd consider finding a bank that does have this expertise if you're in Scotland, although you'd assume if a bank is trading in Scotland this would be not be an issue.
October 2022 by Claudiu Galca
More than 2 hour's waiting to resolve a problem and in the end they still didn't do it.
August 2022 by Emma Di
The receptionist is just so rude
February 2022 by Ebuka Okeke
For me the staff was on point knew what i wanted made me comfortable and had very speedy response with my query i was in and out in less than 30mins
