January 2024 by berryboost 2610
Not a good bank!
October 2023 by michelle hoang
says online and at the door that it opens at 9am and i?m standing outside at 9:15 and no one is even inside.
October 2023 by Teresa Furniss
Had a problem with my credit card, great help given by Zach, THANK YOU
July 2023 by Gordon J Duff
Certain Staff arrogant and not prepared to listen to requests.
February 2023 by Oluwaseun Oyemakinde
Fantastic
January 2023 by Colin Brown
Never had any problems. Dunno what others moanin' aboot! Cancel a Direct debit? So simple on the app my child likes to help and he understands the business of banking, teach 'em young. Branch staff in Aberdeen always nice and helpful. Have actually recommended to all my family, setting up new account far easier than other banks.
August 2021 by Billy78 son
I dont understand why they have kept the closing hours at 3pm whilst every other shops are generally closing at 6pm or 8pm. Thing is ,if people need to go into the branch then they need to enter it. Closing earlier just causes the same amount of people trying to enter the branch by 3pm and means causing either queuing for longer or missing it altogether. Im seriously thinking about closing my account
July 2021 by Cath G
Always good customer service. Staff are lovely. Spoke to Paula on the phone today and she was great. Thank you!
July 2021 by Michael Macpherson
Staff are always helpful and efficient. Nothing is too much trouble.
July 2021 by Yekaterina Dzhalilova
Very polite and competent staff
September 2020 by john prichard
pathetic. No way to send an important email, try phoning-it's not going to happen. Why don't Halifax in Union street put their IBAN number somewhere so I can send money from abroad? Will now have to involve my daughter to sort out what should have been a simple matter.
September 2020 by John Christie
Horrendous and arrogant services. I twice visited aberdeen branch to cancel a direct debit with aberdeenshire council. Both times told not possible contact council contacted council. Said they could.nt cancel there end. Then was asked DO YOU BANK WITH HALIFAX BY ANY CHANCE. . They are talking nonsense. Its your account and you have rights to cancel. After the DD was taken off my account for 370 against my wishes, i went to my local bank of scotland in banchory. Pointed this out and asked if they could help. They canceled in 1 minute and the cashier explained she had more experience and knew the system. Travelled into town today. Went in halifax pointed out what happened. Called me a liar saying council would.nt say a thing like that. I offered to call put my phone on loudspeaker to council. I was then asked to leave the bank by a lady calling herself 1 OF THE MANAGERS. . Certainly will be taking legal advise on this
September 2019 by Parviz Gafarov
21st century and yet activation code is sent via post!!!
January 2019 by Jeff Walker
absolutely useless ...no way to run a business
September 2017 by Meiling Guo
Good service.
