June 2025 by Maryse Gammie
I would like to praise Anita who helped me with he printing of my photos this afternoon. : very helpful and kind. Many thanks for coming to my rescue!
February 2025 by Spud Ley
They sell Lee Stafford ice white shampoo... and byoma face cream, therefore it's a ? from me.
February 2025 by Abbie Henderson
Visited today with my daughter to purchase some makeup.
I use the same things every time but got chatting to Richard. What an absolute credit he is to your shop, infact I?d go as far to say he made my day.
He spent a lot of time going through different things and explaining lots of products to my daughter.
He is fantastic! Thank you Richard!
February 2025 by alisha avfc
Came in earlier today to look at makeup, massive shoutout to Richard who did mine and my best friends makeup and was super friendly and sweet. Thank you for the great experience Richard!
February 2025 by Éireann Lea
Me and my friend alisha went in here to look at makeup and the employee called Richard was really helpful, kind and accepting of us! would 100% recommend him <3
February 2025 by OHIS Admin
Extremely rude and unprofessional pharmacy staff both pharmacist and foundation year trainee
November 2024 by abhinav peddi
Very very very rude staff. Doesn?t even care/listen about customers issues.
August 2024 by John Carrie
Unfriendly staff
July 2024 by Joe Purdy
Telling a local pantomime cast not to take photos OUTSIDE the building?! They were doing no harm what so ever. Bunch on complete wet wipes!
July 2024 by Ksenija M
Rough staff
June 2024 by Susanna Murabito
I had a very disappointing experience with Boots in Union Square. I was asked to perform an hour of unpaid work for No7, which I found both unfair and unprofessional. This practice not only undervalues employees' time and effort but also goes against basic labor principles. I expected a more ethical approach from a reputable establishment like Boots. I hope management reviews their policies to ensure fair treatment of all employees in the future. They're lucky I dont take further action.
June 2024 by rabeel ahmad
Very bad customer service . Staff was talking between them and didn?t found them happy servicing customer. Precisely talking about fragrances staff.
June 2024 by R C
We wanted to pick up a product quickly and when we entered the store there were 2 lady staff members standing at the entrance, receiving complementary doughnuts from a lady. As we entered the store, one of them in an extremely rude fashion snapped at us that, ?the store will be closed in 2 minutes exact?. We still walked in knowing it would take us a minute to make our purchase, which we did and left before the store closed. At the time of our exit that same rude lady looked and commented on us.
Is that how Boots? staff supposed to behave with its ?loyalty program? customers/any of its customers ? I have been shopping at Boots globally for the last 17-18 years, rather last few years, I haven?t been a regular but my son has carried forward the trend and is a ?Boots? Pharmacy fan?..in fact it was on his reco that we decided to drop by.
It was unfortunately a bad experience rather our one and only bad customer experience, ever.
Highly disappointed!! Hope Boots? will look into this with all seriousness.
April 2024 by Susan Roberts
Went in today to buy moisturiser from Clinique, mentioned I was considering buying a perfume and the shop assistant couldn?t be more helpful. I described what I was looking for and they managed to give me samples and knowledge of all the perfumes that fitted the bill. Ended up buying a Marc Jacobs. They were very knowledgeable with the products, the best service I have had in a long time (tall, dark curly hair). The first assistant I had seemed disinterested and not well knowledged, hence why I moved to buy moisturiser instead as she wasn?t very helpful. After speaking to this guy I ended up buying moisturiser, 2 mascara and a perfume. Great sales person, born to sell. Well done .
April 2024 by Claire Rowlands
Initially we spoke with a really helpful chap, and although the Estée Lauder product I wanted wasn?t available he directed me to alternatives and left us to browse. I chose some products and joined a queue at the perfume counter, staffed by a lady with box dyed hair. I thought she was a tad brisk with the elderly customer in front, but when it was my turn she ?shooed? me away, like an annoying bluebottle, saying her perfume customers at the next till had priority. I smiled engagingly and stood my ground. She snatched up my products and scanned them in the manner of an Aldi checkout, rolled her eyes as I scanned my loyalty card, and actually slapped the receipt down. Perhaps she might benefit from a customer service course (and a visit to a decent hair stylist). Humbug to you, Boots Union Square, Aberdeen!
