August 2025 by Oskar Piorkowski
Rude bunch
August 2025 by Georgie Harkins
This bank is impossible to deal with. Nothing is easy either over the phone or online. Not to mention the app crashes every 15 seconds
June 2025 by Ka L
30mins for a simple deposit cause there was only one cashier available
February 2025 by Dough Farley
I don't bank with U but Ur best
January 2025 by Ralitsa Andreeva
I had a horrible experience earlier today .
I was waiting with my son in the upstairs area to take money out . There was an old man in front of me clearly having difficulty using the cash machine. A horrible woman an employee of the bank with an Eastern European accent started telling me off and the other two customers waiting that we apparently are blocking the area. Also she never helped the poor man struggling to take money out of the machine.
She had the most stinking attitude towards us .
She clearly doesn?t realise that because of us customers she has a job . Also absolutely disgraceful customer service.
January 2025 by hsein eng
Very, very bad. Employees are uncooperative and don't treat everyone the same way. We've been here for over two hours for account opening, and nobody cares about us. I'm bored and regretted coming to this branch.
January 2025 by Nili Niloo
The worst experience ever. Very rude and unprofessional staff
January 2024 by Ross Walker
Bank of waiting. Queues everywhere and only 1 ?express? machine working which results in a much less than express service! Joke of a bank, spending more time closing branches than doing the day job.
November 2023 by awote abimbola
Great customer service
October 2023 by Mujeeb Rehman
I had an absolutely amazing visit to the Bank of Scotland! From the moment I walked in, the staff was incredibly welcoming and attentive. They went above and beyond to assist me with my banking needs, answering all my questions with patience and professionalism.The branch itself was clean, well-organized, and had a warm atmosphere that made me feel comfortable and valued as a customer. The technology they had in place, like modern ATMs and digital banking options, made my transactions convenient and efficient.What truly stood out was the personalized service I received. The bank staff took the time to understand my financial goals and provided valuable advice on how to achieve them. It's clear that they prioritize customer satisfaction and strive to build strong relationships.Overall, my visit to the Bank of Scotland was not only productive but also enjoyable. I left feeling confident in my banking decisions and grateful for the exceptional service. I highly recommend this branch to anyone seeking a top-notch banking experience.
October 2023 by f
Woman with the scarf covering her walking around asking people what they are here for is rude and has an attitude. I also noticed how she was speaking to everyone else and she was giving them attitude too! Do better
October 2023 by Cassidy Imhanlahimi
The customer support were incredibly rude, racist and didn't know how to address new customers who want to open an account
August 2023 by Vijay Raj
Been here numerous times. The reception has always been good. They have dedicated staff who attend your queries. Of course, the bank gets crowded easily and can take a while before one?s turn arrives. Busy days could also mean less efficient service - true with any bank. Spoken to different staff here and all of them have been helpful. Will highly recommend this branch. Smooth banking process. Account opening and operations were done quickly. 5 out of 5 for me.
August 2023 by ??
I've been this one to open my account?most of the staffs are really nice but there is Chinese women working there is so rude to the customer ?when i walked in she act so arrogant and impatient to speak to you then she made me don't want to carry out anything anymore there?so i left?but i asked my friends a lot of my friends had same experience with me ?just don't understand why bank of Scotland would still use such disgusting and repellent staff that impact and stained banks reputation
July 2023 by Gordon Mackie
This has become the one and only city centre branch as a result it can be very busy.The door welcome staff do welcome you after entering the branch to find out if they can assist you with something account relatedor are you just their for teller services
