April 2023 by Roxanne Thomas
I've used Special Touch in the past for dry cleaning and have been very happy. A few weeks ago I took in a dress that needed a new button added, I asked for a price before proceeding and was told it would be £5 at the very most, probably cheaper, so I went ahead. On collection, I was charged £8. When I asked why this was I was told that the dress was sent away for the alteration and this was how much the external company charged. I'm not sure why the first lady I spoke to quoted so little (and didn't tell me that it would be sent away or that it might come back at a higher price). I was very disappointed and if I was originally quoted £8 I would have looked around before committing to it. Such a shame as they have been good with dry cleaning.Services: Laundry pick-up
June 2022 by Emily Coppola
Great service and did a fantastic job getting stain out of my husband's suit at short notice! Thanks so much x
April 2022 by Michael Fallon
We have used the services of Special Touch many times over the past 6 years and had great service. Just recently however we had a problem with an article that they washed. They were very happy to sort out the problem giving us a full refund and a replacement item. Truly fantastic service!
February 2022 by H N
I don't use anyone else. It doesn't matter what it is, if I need someone to look after my clothes properly, it's always Special Touch. Love these women!
December 2021 by REKHA GANGAPERSAD
Recently moved home and ended up with quite a bunch of clothing that needed cleaning. I was concerned as all the items had different care instructions. I was amazed at the quality service and efficient turn around time. This place is something special. The owner and staff are really welcoming. You've gained a customer for life. Thank you!Service: Delivery
December 2021 by Anna C
Very upset with the standard of cleaning from this dry cleaners. Took in a Burberry trench coat and a few Burberry scarves expecting a quality service and the items to be cared for after reading these reviews.The trench coat has been ruined with imprints of the internal buttons on the fabric. The silk scarf has come back with creases pressed into it which need to be steamed out and the cashmere scarf came back with badly fraying edges. When we collected the items the person serving even forgot to give me all the items - failing to give back a blanket that was part of my order. Would never recommend this cleaners.
November 2021 by Filip Lipinski
Needed my suit and shirts dry cleaning for a wedding, they were so helpful and made sure it was ready for me before I left.
March 2021 by Shreeti Shah
Through lockdown I have been using the delivery option Special Touch has offered. The standard has been consistent with their regular high quality services.Garments I sent for alterations have just been returned and the finishing is exceptional.A highly professional firm with experienced staff.Services: Alterations
February 2021 by Dhrutal
Special Touch dry cleaners are a top class professional company. On arrival I found the team to be very helpful, professional and easy going. They know what they are doing and always deliver exceptional service to their customers. I thought it was time to get the winter coat dry cleaned and I couldn?t be happier with the result. Prices are very good and the staff are very friendly. I would highly recommend this company and give them 5 stars all the way!
February 2021 by Antoinette Kyu
Fantastic and incredibly professional- my wedding dress had a number of red wine stains . I had contacted a number of dry cleaners who were unsure they could handle the dress. Special Touch were very knowledgeable, took real care to understand the dress fabric and the nature of the stain. They were spectacular AND turned it around at lightning speed to accommodate our minimoon travel plans. Thank you team for the brilliant service! Highly recommend!
February 2021 by Henna
A highly professional dry cleaning service that doesn't disappoint. The staff are lovely too!
March 2019 by Emily Flowers
Have been using these guys for years. Recently under new ownership and they did a fantastic job on my wedding dress. Great staff who are always friendly.
December 2018 by Katie Johnson
They consistently provide a great service.
September 2018 by N Beales
Always great service and lovely staff.
