November 2023 by FM Pratt
Absolutely superb. My partner and I had a pool pass for the day. They even organised for us to use the in-house lift as I could not use the stairs. Had an awkward moment when we landed up in the wrong place, but a member of spa staff came and 'rescued' us so we could get to where we had parked our car. Changed in accessibility room, but no lockers or chairs to sit down on, which was a bit disappointing, so changed into my swimming things somewhere else, which was better as there were lockers.Also the Hydrotherapy bath could have been hotter. Hopefully these things will be remedied next time we visit. Have been there a good few times since my original post seven months ago, but it's still superb despite the Hydrotherapy bath being out of action. I was told that repairs to this will be happening very soon. It's a wonderful bolthole and I get my regular swim. Staff lovely and again I was allowed to use the lift to save me struggling up the stairs. The day pool pass for four hours is definitely worth having. The Spa does get booked up very quickly though.
November 2023 by A
Quite often the fantastic place to go great space fantastic facilities
October 2023 by Julie Bicker
We had such a lovely morning. Spa is beautiful and the staff are lovely. Thankyou so much
September 2023 by Debbie Bywaters
Been going here for over a year love it ..Really friendly..
September 2023 by Cathy McFarlane
Beautiful spa and pool
August 2023 by DR87408
Lovely place, accompanied a friend, alas I would be be able to attend by myself.Good and clean, they'd run out of towels however so had to dry myself with my robe, provided. They cleared away my first robe from the swimming pool which had my locker key in so had to go to reception to get another. Nice scented tropical rain shower in pool area.
August 2023 by Kate Jenkins
Beautiful facilities and such accommodating, friendly staff; great value too! Had one of the best massages ever!
February 2023 by George King
Very expensive
February 2023 by Nisha das
Such a beautiful place and even better staff!They were so polite and helpful! Wonderful service and they are so good at it! Definitely check it out ? also they kept the rooms, sitting area etc. extremely hygienic!
February 2023 by Obetta Christian Chigozirim
I love this place. The beautiful, sparkling and friendly atmosphere is unmatched. I enjoyed visiting here.
February 2023 by OHIS CEO
We've been members here for 3 years and witnessed the Spa gradually declining in all aspects of service and cleanliness etc. We've raised our concerns in writing on several occasions and haven't received any reply from the Richmond Village manager and unsatisfactory replies from the Spa manager. Cleanliness has declined significantly with all areas looking dirty and tired at times. Frequently, facilities are either not working or up to temperature etc. Staff are numerous but disengaged with customers. This is neither a welcoming place nor good value for money any longer. A great shame and we will be looking for an alternative.
February 2023 by Gynette Percival
Calm, relaxing & wonderful facial. I will be returning!
February 2022 by Bianca McCabe
Fantastic. £20 per person for 4hr use of facilities. So quiet and relaxing. Staff so friendly
February 2022 by Charlotte Futter
The best massage I think I've ever had! Such a lovely place and kind welcoming staff. I got lost trying to get three, I called them as they were so helpful! Honestly it's a hidden gem.
February 2022 by Becky Renicar
Only £20 per person to use for half a day. Own relaxation room to enjoy for the day. Very clean. Friendly staff . I would defo recommend!!
