“Visited recently and was served by Naji. I knew the phone I wanted (out of two anyway) but nothing more. Naji was extremely friendly and polite and not at all pushy. Helped me weigh up the pros and cons and didn't push a big two year contract plan on to me. He secured me a long overdue upgrade though and I was able to purchase my new sim only phone at a later stage.
This is how service should be. Professional and to the customer's requirements, judging their level of ability/knowledge and working with them to get the product they want/need. Too often these interactions are sales-y. This was not like it at all and is why I would recommend this store in particular, especially if you see Naji. A credit to Vodafone.
(The only downside is they're having to lock the store due to thefts so you may have to wait outside to be let in and served but that's not their fault so I'm not marking them down for that)”
Mobile Phones And Accessories
“Visited recently and was served by Naji. I knew the phone I wanted (out of two anyway) but nothing more. Naji was extremely friendly and polite and not at all pushy. Helped me weigh up the pros and cons and didn't push a big two year contract plan on to me. He secured me a long overdue upgrade though and I was able to purchase my new sim only phone at a later stage.
This is how service should be. Professional and to the customer's requirements, judging their level of ability/knowledge and working with them to get the product they want/need. Too often these interactions are sales-y. This was not like it at all and is why I would recommend this store in particular, especially if you see Naji. A credit to Vodafone.
(The only downside is they're having to lock the store due to thefts so you may have to wait outside to be let in and served but that's not their fault so I'm not marking them down for that)”