November 2023 by John Faulkner
Received an email suggesting I could be in a better rate account and use ISA wrapper etc.Made three visits to the Witney branch and they either wanted me to go away and do it on line or by telephone.What is the point of having a branch office at all? Indifferent service and waste of time. Just hope I can close it and move elsewhere without more hassle!
October 2023 by En Joy (Films)
Terrible service !!Walking into a empty bank, not clents but Halifax staff .. no one there to help anybody ...Only 1 person serving at a counter Terrible staff ..So i asked a staff member that eventually showed a presents that i need some advise on changing an account from their one savings plan that gives no interest and i wished to now what our options where, to be answered with a very rude voice thst she had to do it if i didnt have power of attorney, so again i sttated i dont want to change it i just wish to know what opptions she had, to be rudley answered again that i needed power of attorney to do this, that i replied im not changing it, im asking about options ......My mum asked me to get option's from Halifax and My opinion givento my mum is to remove your considerable amount of savings to another bank...This is what she has done, TERRIBLE SERVICE FROM THIS BANK ... AVOID
April 2023 by Oh Nelli
Always helpful, thanks
March 2023 by Joe Butler
Useless opening hours which prevent anyone with a weekday job from making use of the branch. I?ve also been told the account I opened online, can only be closed in branch which is shambolic.
January 2023 by Tommy Burn
Moronic opening hours. I work 9-5 and need to discuss my finances with someone in the branch but you close at 3 and aren't open at all at the weekend. Utterly ridiculous.
December 2021 by jenny jan
Impossible to try & make telephone contact direct with your branch, then when get through it is to find your speaking to someone at the other side of the world and they are not able to answer your query as you need to speak to your local branch...
October 2021 by Suzanne Hedges
How is anyone with a job supposed to visit the Halifax branch??
July 2021 by David Morrow
Covid safety measures in place and being marshalled by staff.
July 2021 by Lynda Pickering
Had a fantastic experience at the Witney Halifax store today. Although it was lunchtime, the young lady serving us went out of our way to be helpful and to meet our needs. Thank you so much.
September 2018 by REO H
Ended up complaining because if if experience I had in this branch. Unhelpful staff member put me into a position where I had to say I had lost my card and not just left it at home to be able to withdraw any money. Even though I had ID, was able to answer all security questions and could log into internet banking. Crazy! Lol
October 2017 by Richard Hathaway
Staff are always very helpful and pleasant to talk to. Paying in via the self serve is easy and quick to use.
September 2017 by A F
Waited ten minutes for a woman to ask other people behind me if they were next. When I asked her to please help me as I had been in front she looked unimpressed and told me what I needed would take too long. I said I'd come back tomorrow and she sneered at me - that's the best way to describe her sour face! Perhaps they uphold an ageist policy at this store because she acted sickly sweet to the older customers. Really horrible experience!
September 2017 by Adrian Fleur
Waited ten minutes for a woman to ask other people behind me if they were next. When I asked her to please help me as I had been in front she looked unimpressed and told me what I needed would take too long. I said I'd come back tomorrow and she sneered at me - that's the best way to describe her sour face! Perhaps they uphold an ageist policy at this store because she acted sickly sweet to the older customers. Really horrible experience!
July 2017 by Chris Fry
Very poor service, only one cashier on long queue, rest of the staff totally oblivious to customers queuing. Very bad....
