January 2024 by jon jack rosebank
Yep - dreadful. I?ve always avoided Barclays since my first awful encounter 42 years ago. Now i want to register a power of attorney for my mother?s account. I ring and (miracle) at last get to speak to someone and fix an appointment. The branch is closed when I arrive. I try ringing again. Now it?s over 60 mins wait. I try messaging online. Nope - ?a temporary technical problem?. These are people who could not care less about their customers.
December 2023 by Kelly Holding
Clare went above and beyond her usual role to assist me with something confidential and quite specific today! Having had a terrible few days with a number of other sevices and corporations who claim to want to help but then didnt, I cant tell you how refreshing it was to encounter someone who really did want to both listen to and help me! Thank you so Much Clare. You are a credit to Barclays! :)
July 2023 by Fechete Ioan
Worst Barclays Bank, they don't care for people waiting
June 2023 by Charlie M
Barclays Bank Witney used to be a fantastic place with good, efficient service. But since they replaced people with machines, it has gone to the dogs. I assume that removing people and replacing them with machines improves Barclays' already *obscene* profits. I refuse to use machines, and I still go in to cash a cheque, when I need cash. I would like to commend one of your staff, Helen, who is *fantastic", and always there with a cheery word. I would give Helen FIVE stars, but as to the bank in the wider sense, one star is probably too many. THANK YOU HELEN.
May 2023 by United Kitchen
Rubbish opening hours. They should stay open until 5pm at least one day a week. How on earth can someone who works full time Mon-Fri can ever visit this branch?
April 2023 by Paul Black
In 30 years I have gone into a Barclays branch 3 times. First, to open an account. Second, to open a business account but left due to being unable to speak to someone. This time, to add my wife to an account since it can?t be done on line. Seems it can?t be done without an appointment and none are available for more than 4 weeks. Perennially dreadful.
February 2023 by andrew brough
Barclays bank is not providing an adequate service any more
June 2022 by Lewis Bartlett
What seemed like one actual member of staff in the building that was busy. Strangely the terminals that can sort my "everyday banking" couldn't order a cheque book. Decent.
May 2022 by jessica hart
Alba was very helpful was having issues withdrawing money despite other collegaues not acknowledging my struggle she helped despite asking a fellow colleague for help and being shrugged off and dismissed of she did everything in her will power to help me still with a welcoming smile and great attitude absolute credit to the team , goes above and beyond to try and ensure the customer leaves satisfied.
May 2022 by Gabor Kiss
The hostess wasn't very helpful also kind of rude trying to convince me that I'm at wrong branch, then she called over a colleague because didnt know what to do. After need to wait 35 minutes for 3 minutes paperwork when wasn't busy it all so not the best experience at all.
May 2022 by Anon
Alba was very helpful was having issues withdrawing money despite other collegaues not acknowledging my struggle she helped despite asking a fellow colleague for help and being shrugged off and dismissed of she did everything in her will power to help me still with a welcoming smile and great attitude absolute credit to the team , goes above and beyond to try and ensure the customer leaves satisfied.
January 2022 by Dan Carr
Queued for 20 minutes to use a machine to find out that Barclays not longer accept cash for a Barclaycard payment (due on the same day). Not sure what function this place even performs any more. One star is too high - it actually deserves zero for providing absolutely nothing to the customer any more.
August 2021 by Kirstie Grainger
I was horrified to discover to what extent Barclays is investing in and supporting the fossil fuel industry. I currently have a barclaycard and two accounts with Barclays, but will be looking to move all of these accounts in the near future unless I hear of Barclays announcing a decision to cut its ties to fossil fuels. I believe powerful institutions like Barclays should be using their power to proactively support green growth and development, in order to combat the climate emergency.
July 2021 by katrina cotton
Don't understand why they are still on part time hours and shut Tuesdays when restrictions have been lifted, really inconvenient when you work full time, if it keeps up il be forced to close my account.
March 2021 by Steve Bamsey
If supermarkets can open normal hours with precautions in place why can?t you? It?s hugely inconvenient that you shut so early
