October 2023 by Sarah Deeks
I cannot recommend this surgery highly enough - all the staff are so helpful and friendly from the reception and admin/secretarial teams to the HCAs, nurses and doctors. I have visited a lot in the last year with my 90 year old mum and all the doctors have been incredibly kind to her and have really gone the extra mile to make her feel comfortable and supported in her health journey including 2 last minute home visits when she was really poorly. It?s the little touches like remembering she needs to get well so she can get back to going shopping and eating tea and cake that make all the difference! The HCA team really take their time trying to get blood out of her tricky to bleed veins and they always succeed with minimum discomfort to my mum whilst asking about her day to take her mind off it. The nurses are always kind and do their utmost not to hurt her when she has her injections. Receptionists are polite and courteous and go out of their way to help with queries. Calls are usually answered quickly and professionally and when I have to wait I just know they?re super busy but they still go out of their way to help when they answer. I have had no problems booking appointments for either my mum or myself and the secretaries even emailed me directly a couple of referral letters so I wouldn?t have to wait for the post. All held together no doubt by an amazing practice manager. Well done to all of you for providing such a first class service in what are very difficult times for primary care.
August 2023 by James Bonner
I find everyone here really pleasant and helpful.
November 2022 by Ian Comer
My wife called the surgery today regarding an eye issue, the receptionist responded with ?we don?t do eyes?. Thankfully there is a very professional clinic with helpful receptionists in Henley, who were more than happy to examine and treat my wife?s eye. The response from our local survey, I believe, was disgraceful and merely passed a registered patient on to another NHS service. I look forward to the list of body parts we do cover on the Chiltern Surgery website.
November 2018 by Allotment in the field
The best practice I ever used. Superb medical staff and helpful reception.
November 2018 by Ashley S
Helpful and friendly staff, I don't know how they remain so calm with some very stressed people in front of them!
